THALIA BARCENAS
San Diego,CA
Summary
Proactive healthcare operations professional with over 10 years of experience in clinical administration, staffing coordination, and ambulatory care. Proven ability to lead cross-functional teams, streamline workflows, and support quality patient care in fast-paced environments. Currently serving as an Administrative Coordinator III at Kaiser Permanente, I am ready to step into a supervisory or Assistant Department Manager role to drive operational efficiency, staff engagement, and patient-centered service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Coordinator III - Nursing Staffing
Kaiser Permanente
San Diego, CA
11.2024 - Current
- Lead centralized staffing coordination for multiple inpatient and outpatient departments, collaborating with Nurse Managers and Administrative Nursing Supervisors to ensure optimal shift coverage.
- Analyze patient acuity, census trends, and labor resources to make real-time staffing decisions supporting safe, efficient care delivery.
- Proactively identify scheduling gaps and deploy registry, float pool, and relief staff through just-in-time staffing solutions.
- Represent staffing operations in daily leadership huddles, contributing to planning for volume surges and strategic resource use.
- Train and support new administrative staff in staffing workflows, Epic tools, and scheduling protocols.
- Maintain confidentiality and accuracy of all staffing-related data; track trends to support staffing forecasts and improvement initiatives.
- Reduced last-minute shift shortages by 20% through improved proactive planning and communication with charge nurses.
- Enhanced float pool utilization by identifying gaps and reallocating underused resources.
Emergency Department Service Assistant
Kaiser Permanente
10.2020 - 11.2024
- Supported emergency room operations by facilitating patient flow, coordinating trauma/STEMI activations, and assisting clinicians with bedside care.
- Tracked and followed up on diagnostic tests (labs, imaging), reducing delays in patient treatment.
- Collaborated closely with nursing and physician staff to maintain throughput and safe transitions of care.
Medical Assistant - Positive Choice Weight Clinic
Kaiser Permanente
06.2018 - 10.2020
- Conducted patient assessments, recorded vital signs, and supported providers with pre-visit planning and documentation.
- Educated patients on wellness goals and ensured timely follow-up on labs, orders, and referrals.
Medical Assistant / Preceptor
Family Health Centers of San Diego
05.2018 - 12.2019
- Mentored and trained new hires on clinic protocols, documentation standards, and workflow expectations.
- Provided feedback to managers on employee readiness and performance, improving onboarding outcomes.
Medical Assistant & Scribe
La Maestra Community Health Centers
07.2016 - 06.2017
- Documented real-time patient encounters in the electronic health record (EHR) during clinical visits, improving provider efficiency and documentation accuracy.
- Transcribed patient histories, symptoms, provider assessments, and treatment plans directly into the medical record.
- Assisted providers in maintaining up-to-date and compliant documentation for billing and coding purposes.
- Managed patient intake, including scheduling, vitals, and updating records; supported workflow for prenatal labs and public health reporting.
- Coordinated follow-ups, procedures, and prescription faxes while maintaining confidentiality and HIPAA compliance.
Medical Assistant
Direct Dermatology (Telemedicine Clinic)
10.2015 - 07.2016
- Scheduled virtual consultations and coordinated insurance verification for remote dermatology visits.
- Maintained high standards of EHR documentation and patient communication in a telehealth environment.
Education
Bachelor of Science - Business Administration - Healthcare Management
Colorado Technical University
08.2024
Associate of Science - Business Administration
Colorado Technical University
11.2022
Medical Assistant Certificate -
PIMA Medical Institute
Chula Vista, CA03.2014
Skills
- Staff Supervision & Scheduling Optimization
- Clinical Operations & Workflow Improvement
- Cross Department Collaboration
- EMR Systems (Epic Hyperspace, EHR)
- Process Improvement & Resource Allocation
- Patient Experience & Access Coordination
- Systems: Epic Hyperspace, EHR, Microsoft Office (Excel, Word, Outlook, PowerPoint)
Certification
- Medical Assistant Certificate
- HIPAA Compliance
Timeline
Administrative Coordinator III - Nursing Staffing
Kaiser Permanente
11.2024 - Current
Emergency Department Service Assistant
Kaiser Permanente
10.2020 - 11.2024
Medical Assistant - Positive Choice Weight Clinic
Kaiser Permanente
06.2018 - 10.2020
Medical Assistant / Preceptor
Family Health Centers of San Diego
05.2018 - 12.2019
Medical Assistant & Scribe
La Maestra Community Health Centers
07.2016 - 06.2017
Medical Assistant
Direct Dermatology (Telemedicine Clinic)
10.2015 - 07.2016
Bachelor of Science - Business Administration - Healthcare Management
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University
Medical Assistant Certificate -
PIMA Medical Institute
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