Thalia Gonzalez
Miami
Summary
Dynamic marketing professional with a goal-oriented mindset and strong customer service skills, recognized for enhancing brand awareness at The Diverse Agency. Proven ability to boost sales through engaging customer interactions and effective collaboration. Skilled in developing impactful marketing materials and fostering loyalty through exceptional service.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
The Diverse Agency
03.2024 - 03.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Maintained consistent messaging across promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Head Bartender
Xhale Miami
02.2024 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Crafted special drink and cocktail menu items for seasonal offerings.
Marketing Coordinator
UFC4Wealth
06.2023 - 12.2023
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Bachelor - Psychology
Florida International University
Miami, FLAssociates In Arts - Psychology
Miami Dade College
Miami, FL03.2020
Skills
- Customer service
- Customer engagement
- Goal-oriented mindset
- Brand awareness
- Marketing
- Effective communicator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Ambassador
The Diverse Agency
03.2024 - 03.2025
Head Bartender
Xhale Miami
02.2024 - 01.2025
Marketing Coordinator
UFC4Wealth
06.2023 - 12.2023
Bachelor - Psychology
Florida International University
Associates In Arts - Psychology
Miami Dade College
Similar Profiles
Amanda LibertadAmanda Libertad
Brand Ambassador at the diverse agencyBrand Ambassador at the diverse agency
Brittany CarbajalBrittany Carbajal
Brand Ambassador/ Team Lead at Diverse AgencyBrand Ambassador/ Team Lead at Diverse Agency
Kyla Judkins GardnerKyla Judkins Gardner
Patient Care Tec at Diverse Home Health AgencyPatient Care Tec at Diverse Home Health Agency