Thalia Houston
Houston,TX
Summary
Highly motivated and reliable customer service professional with excellent communication, organization, and time management skills. Demonstrated ability to thrive in fast-paced, remote, and face-to-face settings. Skilled in multitasking, transaction handling, problem-solving, and ensuring top-notch customer satisfaction. Quick learner when it comes to new tools, systems, and team structures, dedicated to delivering exceptional results with minimal oversight.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
03.2025 - Current
- Delivered excellent customer service by assisting shoppers and processing purchases efficiently.
- Operated cash register and handled transactions with accuracy.
- Resolved customer issues promptly to maintain satisfaction.
- Handled returns and exchanges in compliance with store policies.
Sales Lead/Cashier
Kids foot locker
09.2024 - 02.2025
- Supported daily sales goals by leading team efforts and resolving customer concerns.
- Accurately processed sales transactions using POS systems.
- Maintained clean, organized displays and restocked merchandise.
Shift Leader/Cashier
Salata Salad Bar
06.2023 - 07.2024
- Took and processed customer orders while providing friendly service.
- Promoted within 12 months due to strong leadership and reliability.
- Supervised team members, delegated responsibilities, and ensured smooth shift operations.
- Assisted in meeting service time targets and maintaining store standards.
Education
High school diploma or GED - General Studies
Hallsville High School
06.2025
High school diploma or GED - General Studies
Westside High School
Houston, TX05.2024
Skills
- POS and cash handling
- Microsoft office (word, excel, outlook)
- Leadership
- Sales and retail support
- Customer service and hospitality
- Fast learner
- Highly dependable
- Food safety and restaurant experience
- Time management
- Problem-solving
Timeline
Customer Service Associate
Walgreens
03.2025 - Current
Sales Lead/Cashier
Kids foot locker
09.2024 - 02.2025
Shift Leader/Cashier
Salata Salad Bar
06.2023 - 07.2024
High school diploma or GED - General Studies
Hallsville High School
High school diploma or GED - General Studies
Westside High School
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