Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Thalia Torres

Houston,TX

Summary

Upbeat, customer-focused Sales Associate with 10+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
years of professional experience

Work History

T-Mobile
Houston, TX

Mobile Expert
06.2019 - 03.2024

Job overview

  • Analyzed customer feedback reports to identify areas where improvements can be made in terms of product design or functionality.
  • Recommended additional accessories or services that would complement the customer's device experience.
  • Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Resolved customer complaints regarding their mobile device experience in a timely manner.

Rockonwireless
Houston, TX

Customer Service Representative
05.2014 - 07.2018

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Metro by T-Mobile
Houston, TX

Customer Service Manager
05.2011 - 05.2014

Job overview

  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.

Education

Aldine High School
Houston, TX

High School Diploma
06-2008

University Overview

Skills

  • Version control systems
  • Mobile Application Development
  • Mobile Device Management
  • App Store Optimization
  • Mobile Payment Solutions
  • Real-time communication features
  • Push Notification Management
  • Inventory Management

Timeline

Mobile Expert
T-Mobile
06.2019 - 03.2024
Customer Service Representative
Rockonwireless
05.2014 - 07.2018
Customer Service Manager
Metro by T-Mobile
05.2011 - 05.2014
Aldine High School
High School Diploma
Thalia Torres