Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thalya Cruz

Orlando,FLORIDA

Summary

Proven Leasing Specialist with a track record of enhancing tenant satisfaction and retention. Excelled in lease renewals and maintenance coordination, leveraging Yardi Software and exceptional telephone etiquette. Increased occupancy rates through strategic marketing and strong tenant relationships, demonstrating both hard and soft skills essential for high-performance property management.

Overview

4
4
years of professional experience

Work History

Leasing Specialist

Liberty Group
05.2024 - Current
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Set appointment times for individuals to tour facilities and see available units.

Leasing Manager

Dasmen Residential
11.2022 - 12.2023
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Monitored performance of individual leasing agents and coached on successful strategies.

Assistant Manager

Elandis
01.2022 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Leasing Consultant

Tzadik Management
01.2020 - 04.2021
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Education

Associate of Science - Medical Assisting

City College - Altamonte Springs
Altamonte Springs, FL
08.2019

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
05.2014

Skills

  • Tenant issue resolution
  • Application verification
  • Sales Techniques
  • File Management
  • Background Check Process
  • Yardi Software
  • Maintenance Coordination
  • Lease Renewals
  • Telephone and email etiquette
  • Fair Housing Regulations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leasing Specialist

Liberty Group
05.2024 - Current

Leasing Manager

Dasmen Residential
11.2022 - 12.2023

Assistant Manager

Elandis
01.2022 - 04.2022

Leasing Consultant

Tzadik Management
01.2020 - 04.2021

Associate of Science - Medical Assisting

City College - Altamonte Springs

High School Diploma -

Lake Brantley High School

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Thalya Cruz