Tham La
San Jose,CA
Overview
5
5
years of professional experience
Work History
Food Runner
Pho Papa restaurant
San Jose, CA
02.2022 - Current
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Responded promptly to customer inquiries and requests for additional items or services.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
Waiter's Assistant
Pho Papa restaurant
San Jose, CA
02.2020 - 01.2022
- Greeted customers and checked for seating availability.
- Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
- Set up tables with cutlery, plates, glasses, and condiments before opening hours.
- Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
- Bussed tables after customers had finished their meals.
- Stocked glassware and other supplies at the bar area as needed.
- Organized menus in a neat manner on each table prior to opening hours.
- Cleared dishes from the tables after guests had finished their meal.
- Checked that all customers were served correctly and that they enjoyed their meals.
- Kept track of inventory of restaurant supplies such as napkins and utensils.
- Communicated with kitchen staff regarding any changes or special requests from customers' orders.
- Ensured that all areas of the restaurant were kept clean throughout shifts.
- Informed management about any issues related to customer service or safety regulations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Stocked service stations with ice, napkins and straws.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
Thuan An High School
Hue City07-1980
Skills
- Food Delivery
- Supply Restocking
- Safe Food Handling
- Dining room setup
- Dining room assistance
- Kitchen Support
- Heavy Lifting
- Training and mentoring
- Meal delivery
- Food safety knowledge
- Strong Work Ethic
Languages
Vietnamese
Native/ Bilingual
English
Limited
Timeline
Food Runner
Pho Papa restaurant
02.2022 - Current
Waiter's Assistant
Pho Papa restaurant
02.2020 - 01.2022
High School Diploma -
Thuan An High School