THANH NGOC LE
Avon,IN
Summary
Cross-trained, multi-functioning professional with 30+ years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, and time-keeping management. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
The Kroger Company
03.2021 - Current
- Created staff schedules, approved requested time off and updated reports
- Managed team workload to reach production targets
- Coached, lead to sustain the standards and compliance
- Worked with teams on shrink and cost management
- Assisted with general maintenance of store to keep environment perpetually clean and presentable
- Worked with customer service representatives to handle escalated customer issues
- Mentored employees to help improve skills and enable team members to become peak performers on job
- Built relationships with team members to encourage willingness to address concerns and issues
Hiring Specialist
The Kroger Company
04.2017 - 03.2021
- Work with Center of Recruiting Excellence to identify candidates and setup interviews
- Oversaw HR needs for over 300-employee operation across 2 locations
- Advocated for staff members, helping to identify and resolve conflicts
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Completed human resource operational requirements by scheduling and assigning employees
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
General Manager, Travel Agent
HCM City, OSC
06.2006 - 08.2016
- Rewarded Excellent Achievement in Business Results for
01.2010 - 01.2014
- 2016
- Developed and manage marketing activities to promote new products
- Received Award “Best Outbound Agent” in Thailand, Taiwan, and Korea
- Established effective and trusted networks both local and outbound agencies in more than 20 countries
- Built and retained high-performing team with effective communication and motivational system.
Assistant General Manager
Vung Tau, Grand Hotel
05.2003 - 09.2006
- Newly renovated 4 stars Hotel
- Newly renovated 4 stars Hotel
- Directed sales and marketing activities
- Managed hotel operations daily to ensure optimal performance and continual improvement in guest services, employee professionalism, sales and marketing, property appearance, and profit
- Improve employee retention
Administration Manager
Vung Tau, OSC Vietnam
11.1991 - 04.2003
- Managed administrative workflows for company with eighteen subsidiaries of more than 2,000 employees
- Organized meetings, events
- Built excellent employee experience through culture of service and execution of employee assistance programs
Education
Master of Science - Management
University of Indianapolis
Bachelor of Engineering - Business Administration
University of Sciences and Technology
Bachelor of Arts - English
University of Sciences and Humanity
Skills
- Team Leadership
- Retail Effectiveness
- Merchandise Movements
- Customer Relationships
- Loss Prevention Goals Monitoring
- Standard Operating Procedures Proficient
- Workload Priorities
- Coaching and Mentoring
Certification
Trained and Achieved Kroger Leader Certification
Attended International Travel Seminars and workshops In Russia, Thailand, Korea, Hongkong...
Trained Management Training Courses in Vietnam.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Leader
The Kroger Company
03.2021 - Current
Hiring Specialist
The Kroger Company
04.2017 - 03.2021
01.2010 - 01.2014
General Manager, Travel Agent
HCM City, OSC
06.2006 - 08.2016
Assistant General Manager
Vung Tau, Grand Hotel
05.2003 - 09.2006
Administration Manager
Vung Tau, OSC Vietnam
11.1991 - 04.2003
Master of Science - Management
University of Indianapolis
Bachelor of Engineering - Business Administration
University of Sciences and Technology
Bachelor of Arts - English
University of Sciences and Humanity
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