Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thanhthi Mai

Sacramento,CA

Summary

Experienced Warehouse Packer with work history loading items in various containers for shipment. Hardworking with skills in safely packaging goods, placing labels on packages and operating warehouse vehicles. Excellent attention to detail and safety. Effective communicator and team player. Driven employee assists organizational shipping to promote efficacy. Performs precise packing and shipment auditing tasks. Comfortable working against strict deadlines and intense fulfillment traffic. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Food Delivery Driver

Famous Pizza
01.2018 - Current
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Driver, Warehouse Orders

Amazon
05.2023 - 07.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Packer

Amazon
02.2019 - 08.2019
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Placed items into bags, boxes or other containers.
  • Assembled boxes, cartons and containers to package items.
  • Inspected items for defects and damage.
  • Cleaned and maintained production area and equipment.
  • Counted items to verify accuracy of orders.
  • Loaded items onto conveyor belts and pallets.
  • Re-packaged damaged or incorrectly packaged items.
  • Packaged fragile items with cushioning material.
  • Secured items for storage or shipment.

Education

High School Diploma -

Gerber Jr./Sr. High School
Sacramento, CA
06.2018

Skills

  • Motor Vehicle Operation
  • Customer Communication
  • Smartphone Operation
  • Dispatch Interaction
  • GPS Navigation
  • Delivery Coordination
  • Route Planning
  • Safe Food Handling
  • Customer Service
  • Heavy Lifting
  • Reliable Vehicle
  • Hardworking and Responsible
  • Excellent Communication
  • Dedicated Team Player
  • Valid Driver's License
  • Relationship Building
  • Flexible Schedule
  • Quick Learner
  • GPS Mapping
  • Good Driving Record
  • Problem-Solving
  • Decision-Making
  • Safe Driving
  • Health Code Compliance
  • Order Verification

Timeline

Driver, Warehouse Orders

Amazon
05.2023 - 07.2023

Packer

Amazon
02.2019 - 08.2019

Food Delivery Driver

Famous Pizza
01.2018 - Current

High School Diploma -

Gerber Jr./Sr. High School
Thanhthi Mai