Brazilian Jiu-Jitsu
Power lifting
Hiking
Traveling
Thao Le
Business, Sales, Marketing
Virginia Beach,VA
Summary
Experienced professional with a proven track record in building partnerships, retaining key accounts, and enhancing profit channels. Skilled at growing professional networks, influencing decision-makers, and devising successful strategies. Recognized for collaborative and strategic leadership, with a strong background in customer relationship management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Acquisitions Editor/Account Executive
Kendall Hunt Publishing
07.2023 - Current
- Attended professional meetings and interacted with contributors, consultants, editors and vendors.
- Monitored current and pending acquisitions at various stages of development.
- Created excitement surrounding new products or new product content and features.
- Developed and acquired content for digital solutions.
- Monitored profitability of existing products and built key brands across multiple disciplines.
- Responsible for sales and profit of each project signed and portfolio of projects managed.
- Coordinates contracts and production.
- Manages Virginia territory budget.
SUPPLIER ACCOUNT MANAGER
ATLANTIC DIVING SUPPLY INC
10.2022 - 06.2023
- Foster relationships with assigned suppliers
- Work with specific vendors to increase margin/advantages
- Advise ADS sales team on product, pricing and deal strategies to help them generate business and meet their company goals
- Effectively communicate details of supplier relationships
- Oversee supplier agreements and pricing
- Responsible for communicating pricing information in timely fashion
- Support all Proposal requests for pricing
- Manage supplier contract schedules
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Demonstrated strong organizational and time management skills while managing multiple projects
- Delivered services to customer locations within specific timeframes.
FLAGSHIP ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
12.2021 - 10.2022
- Duties as listed in previous position with additional responsibilities of: Develop and maintain branch operational plan
- Administer and/or recommend disciplinary actions, promotions, transfers and/or other personnel actions
- Develop, plan, and actively participate in branch sales and marketing efforts to increase and improve business
- Manage vehicle maintenance and repairs
- Proved successful working within tight deadlines and fast-paced environment
- Learned and adapted quickly to new technology and software applications.
- Trained and developed new team members in alignment with branch service standards and objectives
ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
08.2021 - 12.2021
- Manage efforts of branch employees in providing a high level of customer service
- Use initiative, independent judgment, discretion, and decision-making skills to perform variety of duties and solve problems
- Manage branch receivables, including negotiating payment plans, collecting accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection
- Evaluate fleet mix and utilization
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 15 branch employees and made recommendations regarding performance evaluations.
MANAGEMENT ASSISTANT
Enterprise Rent-a-Car
03.2021 - 08.2021
- Provide high level of customer service by assisting customers and assessing their rental needs
- Conduct follow up with various businesses and customers
- Assist in branch sales and marketing efforts to increase business and income
- Assist in managing and maintaining fleet
- Increasing involvement in collections, branch receivables, and vehicle repossessions.
- Created and updated records and files to maintain document compliance
MANAGEMENT TRAINEE
Enterprise Rent-a-Car
09.2020 - 03.2021
- Develop new business and maintain current relationships
- Understand cost control, location's P&L statements, etc
- Effectively communicate, influence, and interact with all types of customers, vendors, coworkers.
- Analyzed customer feedback to identify areas for improvement
- Described product to customers and accurately explained details and care of merchandise
SPECIALIST
APPLE INC
10.2019 - 02.2020
- Advise, selling, and helping customers set up their new products
- Maintain visual merchandising
- Provided outstanding customer service while maintaining high level of professionalism
- Being highly qualified to achieve right solutions for customers
- Trained clients from different backgrounds and classes on how to use their personal/business Apple devices.
Education
Bachelor of Science - Business Management
Norfolk State University
Norfolk, VA 08.2015 - 05.2019
Skills
Strong negotiation skills
Problem-solving
Time management
Critical thinking
Team collaboration
Multitasking and organization
Clear communication
Attention to detail
Relationship building
Research
Project management
Hobbies
- USAPL Powerlifting Athlete
- USMC HITT Instructor
- Brazilian Jiu Jitsu Competitor
- Traveling and Building Connections
Interests
Timeline
Acquisitions Editor/Account Executive
Kendall Hunt Publishing
07.2023 - Current
SUPPLIER ACCOUNT MANAGER
ATLANTIC DIVING SUPPLY INC
10.2022 - 06.2023
FLAGSHIP ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
12.2021 - 10.2022
ASSISTANT BRANCH MANAGER
Enterprise Rent-a-Car
08.2021 - 12.2021
MANAGEMENT ASSISTANT
Enterprise Rent-a-Car
03.2021 - 08.2021
MANAGEMENT TRAINEE
Enterprise Rent-a-Car
09.2020 - 03.2021
SPECIALIST
APPLE INC
10.2019 - 02.2020
Bachelor of Science - Business Management
Norfolk State University
08.2015 - 05.2019
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