Thayss Moreno
Queens,NY
Summary
Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Make sure of a clean, safe, and operational environment at all times. Dedicated to job accuracy for productive work.
Overview
1
1
year of professional experience
Work History
Server
Cuenca Coffee Shop
06.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree -
Forest Hills High School
Forest Hills, NY06.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleaning and sanitizing
- Service prioritization
- Conflict and Complaint Resolution
- Cool Under Pressure
- Reliable and Responsible
- Foreign language proficiency
- Adaptable and Flexible
- Order Management
Languages
Spanish
Native or Bilingual
Timeline
Server
Cuenca Coffee Shop
06.2023 - 03.2024
No Degree -
Forest Hills High School
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