Hi, I’m
Thayze Santos
Ocoee,FL
Summary
Driven professional with a proven track record at MacroBaby, enhancing customer retention through exceptional service and expert product knowledge. Skilled in problem-solving and organization, I excel in fostering teamwork and collaboration to surpass sales targets. My approach has significantly contributed to creating compelling visual merchandising displays, directly impacting revenue growth.
Overview
6
years of professional experience
Work History
MacroBaby
Sales Associate
10.2023 - Current
Job overview
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
Piefaction Pizzeria
Assistant Manager
07.2021 - 04.2022
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
MacroBaby
Sales Associate
01.2019 - 05.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
University Candido Mendes Rio De Janeiro, Brazil
Law
12.2017
Colegio Santa Monica Rio De Janeiro, Brazil
12.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Exceptional customer service
- Client Service
- Product Knowledge
- Organization
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate
MacroBaby
10.2023 - Current
Assistant Manager
Piefaction Pizzeria
07.2021 - 04.2022
Sales Associate
MacroBaby
01.2019 - 05.2021
University Candido Mendes
Law
Colegio Santa Monica
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