Thea Adams
Clintwood,VA
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Health Wagon
Wise, VA
12.2021 - 04.2025
- Managed patient check-ins and appointments to ensure smooth clinic operations.
- Assisted patients with inquiries, enhancing overall customer service experience.
- Processed insurance verifications, ensuring accuracy and compliance with policies.
- Maintained organized filing systems for patient records and documentation.
- Coordinated communication between medical staff and patients for optimal care delivery.
- Scheduled follow-up appointments, improving patient retention rates through effective planning.
- Utilized electronic health record (EHR) systems to update patient information accurately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School or GED - undefined
Pound High School
Pound, VA05.1990
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
Timeline
Front Desk Receptionist
The Health Wagon
12.2021 - 04.2025
High School or GED - undefined
Pound High School