Cyril Koomson
Fountainville
Summary
Effective at supporting team needs with high-quality code, subject matter expertise, collaboration skills and data analysis. Skilled programmer and complex problem-solver. Additionally adept in consultative sales and customer needs analysis from retail sales experience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Consultant
AT&T
Richboro
06.2024 - 07.2025
- Delivered consultative sales support for wireless devices, data plans, accessories, and home internet solutions in a high-traffic retail environment.
- Analyzed customer needs to recommend appropriate smartphones, plans and add-on services driving revenue, and customer satisfaction.
- Assisted customers with device setup data, transfers, troubleshooting, and basic technical support for iOS and android devices.
- Explained contract terms, billing structures, promotions, and upgrade options, clearly to reduce churn and billing disputes.
- Processed new activations, upgrades, trade-ins, and account changes accurately using AT&T point-of-sale and CRM systems.
- Maintained compliance with company, policies, security procedures, and data privacy requirements.
- Collaborated with team members and store leadership to meet individual and store-level sales goals
Barista
Starbucks, Barista
Doylestown
01.2021 - 05.2024
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Research Assistant
Vinayak Elangovan
09.2022 - 12.2022
- Developed research protocols and procedures to produce accurate results.
- Maintained up-to-date records of research activities and results for future reference.
- Worked independently to design, develop and test code.
Assistant Software Administrator
ProSeed Microfinance Limited
06.2019 - 03.2020
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Evaluated software products to determine compatibility with existing systems.
Education
Bachelor of Science - Computer Science
Pennsylvania State University
Abington, PA 09.2022 - 12.2025
Certificate In Computer Information Systems - Computer Information Systems
California Institute of Applied Technology
San Diego, CA 03.2024 - 04.2025
Associate of Science - Computer Science
Bucks County Community College
Newtown, PASkills
- Retail Management
- Adaptive and Creative
- Programming in Java
- Python Programming
- CPP Programming
- Computer Programming
- Consultative sales techniques
- Customer needs analysis
- POS system operation
Timeline
Retail Sales Consultant
AT&T
06.2024 - 07.2025
Certificate In Computer Information Systems - Computer Information Systems
California Institute of Applied Technology
03.2024 - 04.2025
Bachelor of Science - Computer Science
Pennsylvania State University
09.2022 - 12.2025
Research Assistant
Vinayak Elangovan
09.2022 - 12.2022
Barista
Starbucks, Barista
01.2021 - 05.2024
Assistant Software Administrator
ProSeed Microfinance Limited
06.2019 - 03.2020
Associate of Science - Computer Science
Bucks County Community College