Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cyril Koomson

Fountainville

Summary

Effective at supporting team needs with high-quality code, subject matter expertise, collaboration skills and data analysis. Skilled programmer and complex problem-solver. Additionally adept in consultative sales and customer needs analysis from retail sales experience.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Retail Sales Consultant

AT&T
Richboro
06.2024 - 07.2025
  • Delivered consultative sales support for wireless devices, data plans, accessories, and home internet solutions in a high-traffic retail environment.
  • Analyzed customer needs to recommend appropriate smartphones, plans and add-on services driving revenue, and customer satisfaction.
  • Assisted customers with device setup data, transfers, troubleshooting, and basic technical support for iOS and android devices.
  • Explained contract terms, billing structures, promotions, and upgrade options, clearly to reduce churn and billing disputes.
  • Processed new activations, upgrades, trade-ins, and account changes accurately using AT&T point-of-sale and CRM systems.
  • Maintained compliance with company, policies, security procedures, and data privacy requirements.
  • Collaborated with team members and store leadership to meet individual and store-level sales goals

Barista

Starbucks, Barista
Doylestown
01.2021 - 05.2024
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Research Assistant

Vinayak Elangovan
09.2022 - 12.2022
  • Developed research protocols and procedures to produce accurate results.
  • Maintained up-to-date records of research activities and results for future reference.
  • Worked independently to design, develop and test code.

Assistant Software Administrator

ProSeed Microfinance Limited
06.2019 - 03.2020
  • Installed and configured network printers and other peripheral devices.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Evaluated software products to determine compatibility with existing systems.

Education

Bachelor of Science - Computer Science

Pennsylvania State University
Abington, PA
09.2022 - 12.2025

Certificate In Computer Information Systems - Computer Information Systems

California Institute of Applied Technology
San Diego, CA
03.2024 - 04.2025

Associate of Science - Computer Science

Bucks County Community College
Newtown, PA

Skills

  • Retail Management
  • Adaptive and Creative
  • Programming in Java
  • Python Programming
  • CPP Programming
  • Computer Programming
  • Consultative sales techniques
  • Customer needs analysis
  • POS system operation

Timeline

Retail Sales Consultant

AT&T
06.2024 - 07.2025

Certificate In Computer Information Systems - Computer Information Systems

California Institute of Applied Technology
03.2024 - 04.2025

Bachelor of Science - Computer Science

Pennsylvania State University
09.2022 - 12.2025

Research Assistant

Vinayak Elangovan
09.2022 - 12.2022

Barista

Starbucks, Barista
01.2021 - 05.2024

Assistant Software Administrator

ProSeed Microfinance Limited
06.2019 - 03.2020

Associate of Science - Computer Science

Bucks County Community College
Cyril Koomson