Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thelma Cepeda

Houston,TX

Summary

Adept at multitasking and team collaboration, I excelled at Pluckers by enhancing customer satisfaction and efficiently managing high-pressure situations. My expertise in customer service and food safety significantly improved guest engagement and workflow coordination, showcasing a proven track record of results beyond daily tasks. I was a high energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Staying calm and level-headed in all types of situations.

Overview

2
2
years of professional experience

Work History

Host

Pluckers
11.2021 - 05.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Assisted managers with quickly resolving service- and food-related issues.

Education

No Degree - Pre-Medicine

University of Houston
Houston, TX
05.2027

High School Diploma -

Yes Prep Northside
Houston
05.2021

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Customer service expertise
  • Food safety understanding
  • Food Running
  • Guest Engagement
  • Workflow Coordination

Timeline

Host

Pluckers
11.2021 - 05.2024

No Degree - Pre-Medicine

University of Houston

High School Diploma -

Yes Prep Northside
Thelma Cepeda