Theodore Hines
Walmart
Wichita,KS
13
years of professional experience
Over the years I have worked several jobs in retail and customer service as I am naturally gifted in the areas of communication. I seek to extend my skills to a new work environment and grow within the field as well as gain new knowledge of a different company. I thoroughly enjoy talking to new people and learning the best ways to assist in them in the given field of work and those outside of it. Punctuality and good communication are my biggest strong suits as I dislike keeping individuals waiting, and preferring to do things in a timely fashion while maintaining a good rapport with customers as well as associates and the management team.
Work History
Customer Service Associate
9 Years- Exceeded service objectives by applying proven customer service and sales best practices
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Managed customer relations and customer service through daily communication and interaction
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Contributed to business growth by confirming customer satisfaction with service and quality
- Reviewed customer data to assess current issues and determine potential solutions
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Documented conversations with customers to track requests, problems and solutions
- Educated customers on special pricing opportunities and company offerings
Supervisor
2 Years 7 Months- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Worked with management team to implement proper division of responsibilities
Customer Service Representative
1 Year 8 Months- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly and in appropriate manner
- Answered constant flow of customer calls with up to 10 calls in queue per minute
Education
High School Diploma
- General Studies
- Graphic Design
Skills
Customer service
Interpersonal communication
Money handling abilities
Professional telephone demeanor
Recordkeeping strengths
Quality assurance
Timeline
Customer Service Associate
Walmart
09.2017 - CurrentRead More
Supervisor
Save A Lot
02.2015 - 09.2017Read More
Customer Service Representative
National Pizza Hut Call Center
05.2013 - 01.2015Read More
Pittsburg State University
from Graphic Design
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Fort Scott Community College
from General Studies
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Pittsburg High School
High School Diploma
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