Theodore Martin
Neptune,NJ
Summary
Experienced professional with 8 years in customer service and team leadership. Dedicated to enhancing team performance and customer satisfaction. Skilled in communication, task delegation, and ensuring operational efficiency. Strong analytical abilities and knowledge of safety protocols. Ready to apply expertise in a professional setting.
Overview
7
7
years of professional experience
Work History
Shift Lead/Barista
Rook Coffee Roasters
Wall, NJ
09.2022 - Current
- Handled customer calls regarding products and services and provided assistance.
- Delegated tasks to a team of 4-5 baristas.
- Conducted end-of-shift register audits.
- Demonstrated problem-solving skills by quickly resolving customer complaints and questions.
- Assisted with inventory and merchandise management.
- Fostered strong relationships across a broad customer range, highlighting
Shift Lead
Playa Bowls
Belmar, NJ
06.2022 - 09.2022
- Trained newly hired applicants to adhere to company policies.
- Handled customer complaints and questions regarding company policies and assisted in overall satisfaction.
- Responsible for balancing the register at the end of closing shifts.
Lifeguard/Swim Instructor
Neptune Aquatic Center
Neptune, NJ
06.2018 - 02.2022
- Developed and enforced pool rules to ensure the safety of swimmers and to prevent accidents.
- Conducted daily safety inspections by checking pool areas, equipment, and supplies.
- Performed daily maintenance of pool area, including monitoring pool temperature and cleaning debris.
Education
Associate Of Arts - Psychology
Brookdale Community College
Lincroft, NJ12.2019
Bachelor Of Arts - Psychology
Rowan University
Glassboro, NJ05.2024
High School Diploma - undefined
Neptune High School
Neptune, NJ06.2018
Skills
- Fast Learner
- Microsoft Office
- Customer Service
- Leadership
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Multitasking Skills
- Analytical Thinking Skills
- Hard Working
- Interpersonal skills
- IBM SPSS
Affiliations
Psi Chi- National Honor Society in Psychology
Timeline
Shift Lead/Barista
Rook Coffee Roasters
09.2022 - Current
Shift Lead
Playa Bowls
06.2022 - 09.2022
Lifeguard/Swim Instructor
Neptune Aquatic Center
06.2018 - 02.2022
High School Diploma - undefined
Neptune High School
Associate Of Arts - Psychology
Brookdale Community College
Bachelor Of Arts - Psychology
Rowan University