Theodore Scott Iv
Tulsa,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Travel Agent
CX Loyalty
2021.07 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Sales Associate
Avantive Solutions
2020.06 - 2021.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
Alorica
2019.02 - 2020.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved account issues by offering applicable options to customers.
- Helped customers prepare documents required to complete transactions and process requests.
Education
High School Diploma -
Henry Foss Highschool
Tacoma, WA06.2011
Skills
- Microsoft Access
- Intuit QuickBooks
- Microsoft Excel
- Microsoft Office
- Process Payments
- Brand Awareness
Timeline
Travel Agent
CX Loyalty
2021.07 - Current
Sales Associate
Avantive Solutions
2020.06 - 2021.04
Customer Service Representative
Alorica
2019.02 - 2020.06
High School Diploma -
Henry Foss Highschool
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