Theodore Thomas
Accounting Specialist
Groton,CT
Summary
Accounting professional with 20 years experience, 5 years of experience with Software as a Service (SaaS). My goal is to bring my diverse industry experience, well rounded leadership qualities, analytical expertise, customer service base, and extensive accounting knowledge to your agency.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Clerk
Servpro
10.2023 - Current
- Brought in as a collections expert to resolve 90+ days past due
- Collected 27% of outstanding receivables during the first month
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Improved franchise location collection efforts via coaching
- Improved invoicing and billing resulting in zero customer facing errors
- Customer communication liaison practicing H.E.A.R.T and S.T.A.R steps to resolve customer complaints and payment disputes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Accounts Receivable Supervisor
Davis-Standard
03.2023 - 06.2023
- Reduced a/r aging by 5 million in past due balances
- High volume cash application entry and reporting
- Manage and teach team members streamlined process improvements related to collection efforts
- Implement project billing/milestone billing module in E10
- Cleaned up aging via short pays, errors in posting, and customer mistakes
- Intercompany account reconciliation for 13 international business subsidiaries including foreign currency transactions
- Set goals for accounts receivable team of 5 clerks and developed strategies to meet goals
Lockbox Operations Supervisor
Fifth Third Bank
11.2021 - 03.2023
- Lead a team of forty through daily cash application, and customer account reconciliation
- Maintain timecard/payroll systems, billing management, mail team, scan team, data entry, and batch tracking
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets
Accounting Technician
Wright-Patterson AFB
04.2020 - 11.2021
- Rewrote numerous operating instructions to stay current with regulations
- Track business units through reporting sales, income transactions, and general ledger accounts
- Process journal entries to maintain general ledger account balances
- Traced and corrected years old general ledger balances
- Created a new training program for ERP users to minimize errors and error correcting journal entries
- Offered budgetary insight for multiple business units to maximize spending benefit
- Process payroll per activity and all cash applications.
Education
No Degree - Accounting
Connecticut State Community College
Norwich, CT05.2025
Skills
- Netsuite
- Salesforce
- G Suite
- Financial Analysis Proficiency
- Interpersonal Skills
- Account Reconciliation Abilities
- Strong Communication Skills
- Data Entry Accuracy
- Professionalism and Ethics
- Attention to Detail
- Microsoft Office Expert
Timeline
Accounts Receivable Clerk
Servpro
10.2023 - Current
Accounts Receivable Supervisor
Davis-Standard
03.2023 - 06.2023
Lockbox Operations Supervisor
Fifth Third Bank
11.2021 - 03.2023
Accounting Technician
Wright-Patterson AFB
04.2020 - 11.2021
No Degree - Accounting
Connecticut State Community College
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