Theodore "Ted" Bishop
Wichita,KS
Summary
Results-driven District Manager with expertise in strategic planning, operations management, and customer service. Proven track record in enhancing team performance and driving profitability through effective leadership.
Overview
18
18
years of professional experience
Work History
District Manager
Freddy's Frozen Custard & Steakburgers
Wichita, KS
09.2017 - 01.2026
- Led operational oversight for multiple locations, ensuring compliance with standards and maximizing efficiency.
- Developed and implemented training programs to enhance staff performance and customer service.
- Analyzed sales data to identify trends, driving strategic decisions to improve profitability.
- Fostered strong relationships with franchisees, providing support and guidance for operational excellence.
- Enhanced inventory management processes, reducing waste and optimizing supply chain efficiency.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
General Manager
Freddy's Frozen Custard & Steakburgers
Wichita, KS
05.2016 - 08.2017
- Fostered a positive work environment, enhancing employee engagement and retention rates within the team.
- Established quality control protocols, ensuring food safety compliance and maintaining high operational standards.
- Oversaw financial management processes, managing budgets to maximize profitability while maintaining service excellence.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
Wichita, KS
03.2013 - 05.2016
- Led team to enhance customer service standards, resulting in improved guest satisfaction scores.
- Implemented training programs for new staff, ensuring operational consistency and efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Coordinated daily operations, maintaining compliance with health and safety regulations.
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Wichita, KS
03.2011 - 03.2013
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on operational standards and best practices.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Manager
Freddy's Frozen Custard & Steakburgers
Wichita, KS
06.2008 - 02.2011
- Monitored inventory levels and coordinated restocking to minimize shortages.
- Enforced health and safety regulations, maintaining compliance in food handling procedures.
- Collaborated with management on strategic initiatives to drive sales growth and operational efficiency.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Associate of Science - Business
Butler County Community College
El Dorado, KS05-2001
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Operations management
Timeline
District Manager
Freddy's Frozen Custard & Steakburgers
09.2017 - 01.2026
General Manager
Freddy's Frozen Custard & Steakburgers
05.2016 - 08.2017
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
03.2013 - 05.2016
Assistant Manager
Freddy's Frozen Custard & Steakburgers
03.2011 - 03.2013
Shift Manager
Freddy's Frozen Custard & Steakburgers
06.2008 - 02.2011
Associate of Science - Business
Butler County Community College