Theonie Steven's
Lilburn,GA
Summary
Dedicated Customer Service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Office Assistant
Belmont Village Senior Living
07.2021 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
DSP
Annadale Village
01.2018 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
Care Manager
Dolly's Personal Care Home
05.2017 - 10.2021
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
Education
Certification - CNA
GOOD Nursing Institute
Atlanta, GA04.2022
Certification - Med Tech
Annadale Village
Suwanee, GA04.2022
BBA - Management
Stella Maris Polytechnic
Monrovia Liberia06.2007
Associate of Arts - Management
Stella Maris Polytechnic
Monrovia Liberia06.2004
High School Diploma -
William V.S. Tudman High School
Monrovia Liberia 06.1994
Skills
- Office Management
- Time Management
- Team Bonding
- Case Management
- Good customer service
- Adaptable to change
- Great listening
- Data Analysis
- Collaboration
- Multitasking
- Motivation
- Communication
Timeline
Office Assistant
Belmont Village Senior Living
07.2021 - Current
DSP
Annadale Village
01.2018 - Current
Care Manager
Dolly's Personal Care Home
05.2017 - 10.2021
Certification - CNA
GOOD Nursing Institute
Certification - Med Tech
Annadale Village
BBA - Management
Stella Maris Polytechnic
Associate of Arts - Management
Stella Maris Polytechnic
High School Diploma -
William V.S. Tudman High School
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