Theresa Cobban
Matteson,IL
Summary
Provides high productivity and efficient task completion. Specializing in customer satisfaction while implementing investigative and critical thinking to provide timely solutions and experience. Excelling in communication to ensure seamless operations and collaboration.
Overview
1
1
Certification
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Senior Account Specialist
Capital One Financial Corporation
McLean, Virginia
02.2022 - Current
- Managed Capital One account inquiries and resolved servicing requests.
- Reviewed account activity for Capital One credit products and identified discrepancies.
- Processed account updates, payment arrangements, and customer profile changes.
- Investigated billing issues using Capital One systems and policy guidelines.
- Developed and implemented strategies to increase customer satisfaction levels.
- Documented customer interactions in order tracking systems for future reference.
- Worked collaboratively with other departments to ensure customer requirements were met.
Manager
Merchant and Rhoades
Chicago, Illinois
02.2008 - 03.2020
- Directed daily store operations, including staff management, task delegation, merchandising and customer service
- Created and managed employee schedules
- Organized training for new team members
- Routine retraining for established employees
- Addressed escalated customer issues for a timely resolution
Education
Bachelor of Computer Science -
Bellevue University
Bellevue, NE 01.2024 - 10.2026
GED
New Lenox, ILSkills
- Timely resolution to inquiries and/or requests
- Microsoft Office proficiency
- Excels in teamwork and collaboration
- Professional in verbal and written communication
Certification
- Kaplan Real Estate
Affiliations
- Enjoy volunteering, crafting and hiking
- Do many home projects including renovation, decorating, gardening
- Spending quality time with loved ones
Timeline
Bachelor of Computer Science -
Bellevue University
01.2024 - 10.2026
Senior Account Specialist
Capital One Financial Corporation
02.2022 - Current
Manager
Merchant and Rhoades
02.2008 - 03.2020
GED