Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Theresa Damron
Hugo,OK
Work Preference
Summary
Dynamic professional with a proven track record at EZmart, excelling in customer service and cash handling. Leveraged strong communication skills and attention to detail to enhance customer satisfaction by 20%. Adept at fostering team collaboration and optimizing operational efficiency, ensuring seamless transactions and a welcoming environment.
Overview
2015
2015
years of professional experience
Work History
Cashier
Casey's General Store
- Trained new staff on cash handling procedures and customer interaction techniques.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Copychecker
Stouse Sign & Decal
New Century, KS
06.2012 - 10.2014
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated exceptional verbal and written communication abilities.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Demonstrated enthusiasm for acquiring new knowledge and skills to enhance professional growth.
- Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
- Optimized time management strategies to ensure timely completion of all tasks.
- Demonstrated exceptional organizational skills and meticulous attention to detail in all tasks.
- Ensured meticulous attention to detail during assignment completion.
- Applied critical thinking to analyze complex problems and assess viable solutions.
- Enhanced communication skills by engaging in regular interactions with diverse individuals.
- Demonstrated ability to thrive under tight deadlines in a dynamic work environment.
- Cultivated and sustained professional relationships through effective communication and collaboration.
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
Cashier
EZmart
Valliant, OK
04.2009 - 11.2011
- Managed cash register operations, ensuring accurate and swift transaction processing.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Oversaw maintenance of a clean and organized checkout area to enhance customer experience.
- Oversaw inventory management and executed shelf restocking initiatives.
- Facilitated collaboration among team members to optimize workflow efficiency.
- Executed safety protocols with precision to uphold compliance with store policies.
- Spearheaded implementation of streamlined processes to enhance efficiency during peak hours.
- Welcomed customers upon store entry and addressed inquiries with urgency.
- Facilitated customer engagement and assessed individual needs.
- Managed cash register operations, ensuring accurate processing of cash, check, and credit card transactions.
- Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Managed restocking and organization of merchandise in front lanes to enhance customer shopping experience.
- Facilitated customer returns, refunds, and resolution of transaction issues.
- Executed cash drawer audits at shift start and end to ensure financial accuracy.
- Managed stocking, tagging, and displaying of merchandise to ensure optimal presentation.
- Facilitated customer inquiries and delivered exceptional service to enhance overall shopping experience.
- Addressed customer complaints with professionalism, enhancing overall customer relations.
- Managed secure processing of multiple payment methods to ensure accuracy and minimize discrepancies.
- Streamlined cash transaction processes to enhance customer satisfaction.
- Enhanced store success by upholding rigorous cleanliness standards across the facility.
- Resolved customer inquiries and provided tailored product recommendations to enhance sales performance.
- Optimized checkout process to enhance operational efficiency and minimize customer wait times.
- Monitored adherence to company policies and procedures during transaction processing.
- Achieved productivity goals by maintaining meticulous attention to detail and organization during high-demand shifts.
- Oversaw inventory management to optimize stock levels and minimize shortages.
- Assisted in maintaining a clean and safe shopping environment. Conducted regular sanitation of checkout areas to promote hygiene.
- Cultivated welcoming shopping environment by greeting customers warmly upon entry.
- Verified accuracy of financial transactions and reconciled cash with receipts on a daily basis.
- Minimized processing errors by diligently adhering to transaction procedures.
- Fostered team morale and collaboration by supporting coworkers during peak hours.
- Facilitated marketing initiatives through setup and maintenance of promotional displays.
- Enhanced store atmosphere through diligent and timely cleaning of checkout area.
- Assisted customers by providing product information and guiding them to desired locations.
- Ensured compliance in all transactions by maintaining comprehensive knowledge of store policies and procedures.
- Streamlined checkout area organization to enhance operational efficiency.
- Cultivated strong customer relationships through prompt resolution of complaints and inquiries.
- Oversaw cash drawer operations, ensuring accurate transaction balancing at day's end.
- Oversaw inventory management processes to enhance accuracy and reduce stock discrepancies.
- Optimized customer service experience by streamlining purchase and return processing.
- Executed loss prevention strategies to mitigate theft occurrences at checkout.
- Optimized checkout process, resulting in reduced queue times.
- Executed cash card and check transactions to facilitate customer purchases.
- Managed cash register operations to ensure accurate and efficient transaction processing.
- Managed cash transactions with precision, ensuring accuracy in handling and processing.
- Operated POS system to efficiently enter orders, process payments, and issue receipts.
- Addressed requests for assistance with spills and customer inquiries in a timely manner.
- Executed refund and exchange transactions in strict adherence to company policy.
- Executed cash drawer reconciliation at the beginning and conclusion of each shift, ensuring accuracy and accountability.
- Promoted additional purchases by emphasizing current deals and ensuring lane stock availability.
Server
Beethoven's Resturant
Paola, KS
03.1996 - 07.1998
- Delivered exceptional customer service to elevate overall dining experience.
- Facilitated menu recommendations tailored to guest preferences and dietary requirements.
- Ensured cleanliness and organization of tables and dining areas to enhance guest experience.
- Facilitated collaboration with kitchen staff to optimize food delivery timelines and ensure order accuracy.
- Addressed guest complaints swiftly to enhance overall satisfaction.
- Enforced health and safety regulations to maintain a secure dining environment.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring exceptional service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Facilitated teamwork among staff during peak shifts to enhance operational efficiency.
- Fostered strong relationships with loyal customers to enhance retention.
- Executed opening and closing duties, ensuring seamless service transitions in the dining area.
- Elevated customer satisfaction by proactively addressing needs and delivering tailored service.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Resolved customer complaints and concerns with professionalism, ensuring swift resolutions.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
- Ensured cleanliness and organization of dining areas to uphold hygiene standards.
- Cultivated a welcoming atmosphere as primary point of contact for incoming guests.
- Facilitated colleague support during peak hours to cultivate a collaborative work environment.
- Ensured adherence to health and safety protocols to maintain safe and sanitary environments for customers and staff.
- Cultivated strong relationships with regular customers through exceptional hospitality practices.
- Enhanced sales performance through strategic upselling techniques and comprehensive knowledge of menu items, specials, and promotions.
- Clarified menu items and recommended suitable options addressing food allergy concerns.
- Collaborated with kitchen staff to streamline order delivery processes.
- Optimized inventory management by restocking supplies, including ice trays and delivery bags, during slow periods.
- Ensured compliance with food handling procedures and safety guidelines to protect guest and team member well-being.
- Implemented effective communication strategies with kitchen staff to ensure timely meal delivery.
- Facilitated effective communication strategies between front-of-house and back-of-house staff to enhance operational efficiency.
- Achieved and surpassed performance goals for sales targets, customer satisfaction ratings, and order accuracy.
- Ensured compliance with local alcohol laws to uphold restaurant regulations.
- Oversaw inventory management of dining supplies to ensure uninterrupted service.
- Leveraged extensive menu knowledge to provide tailored recommendations that elevated customer dining experiences.
- Upheld exemplary personal appearance and hygiene standards to enhance establishment's reputation.
- Enhanced sales performance by recommending complementary items such as desserts and beverages based on customer selections.
- Navigated fast-paced environments to ensure timely order delivery during peak hours.
- Optimized order-taking procedures to enhance efficiency and reduce wait times for diners.
- Facilitated customer satisfaction by meticulously addressing special dietary needs and preferences.
- Addressed customer complaints using a calm, solution-oriented approach to enhance guest satisfaction.
- Enhanced dining experience through prompt and attentive guest service.
- Tailored services to meet diverse customer needs, enhancing overall guest satisfaction.
- Cultivated a collaborative team environment by supporting coworkers during peak periods.
- Cultivated strong relationships with guests to elevate dining experiences.
- Enhanced repeat customer rates by recognizing regular guests' preferences and addressing them by name.
- Collaborated with kitchen staff to guarantee precise order fulfillment and prompt dish preparation.
- Ensured cleanliness and organization in dining area, fostering a welcoming atmosphere.
- Executed comprehensive opening, closing, and shift change responsibilities to ensure operational efficiency.
- Assisted customers by addressing inquiries. Recommended suitable products based on needs. Recorded order details accurately.
- Demonstrated enthusiasm and championed exceptional service to customers, driving increased referrals and walk-in business.
- Cultivated extensive menu knowledge to address inquiries about ingredient sourcing and cooking techniques.
- Facilitated customer decision-making by sharing in-depth knowledge of menu items and flavor profiles.
- Optimized order efficiency and accuracy by fostering clear communication with kitchen staff.
- Executed order processing and communicated details to kitchen staff for efficient meal preparation.
- Delivered menus to patrons immediately upon seating and addressed inquiries regarding menu items.
- Executed printing of dining checks, ensuring accurate total due and payment collection.
- Drove substantial sales growth through strategic upselling of premium products to customers.
- Conducted thorough inspections of dishes and utensils to ensure compliance with cleanliness standards.
- Verified guest identification to ensure compliance with legal age requirements.
- Oversaw dining table set-up to ensure compliance with service standards for various event types.
- Supervised patrons' alcohol consumption to ensure responsible levels and implemented strategies to mitigate inappropriate behavior.
Education
Medical Assistant - Family Medicine
Tidewater Tech
Chesapeake, VA05-2009
Clerk Typist I - Business Administration
Jefferson-Davis Vo-Tech
Jennings, LA08-1981
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
POS system operations
Payment collection
POS systems
Staff training
Refund handling
Guest inquiries
ID verification
Attention to detail
Inventory management
Currency counting
Inventory control
Order packaging
Decision making aptitude
Sales expertise
Daily reporting
Retail merchandising
Product recommendations
Drawer balancing
Returns processing
Point of sale operation
Purchase assistance
Point-of-sale system operation
Order verification
Reports and documents
Point of sale proficiency
Records maintenance
Fraud prevention awareness
Timeline
Copychecker
Stouse Sign & Decal
06.2012 - 10.2014
Cashier
EZmart
04.2009 - 11.2011
Server
Beethoven's Resturant
03.1996 - 07.1998
Cashier
Casey's General Store
Medical Assistant - Family Medicine
Tidewater Tech
Clerk Typist I - Business Administration
Jefferson-Davis Vo-Tech