Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Davis

Akron

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience

Work History

CSR

IAA
04.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Cross-trained and provided backup support for organizational leadership.
  • Created, prepared, and delivered reports to various departments.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for employees.
  • Increased financial accuracy through meticulous record-keeping and data entry tasks.

Medical Administrative Secretary

Sleep Medicine Centers of WNY
10.2018 - Current
  • Maintained smooth patient flow by handling check-in, check-out and payment procedures
  • Updated patient charts with demographic and insurance information
  • Assisted with billing by acquiring insurance authorizations for procedures and tests ordered by attending physicians
  • Entered new directives into EMR and prepared orders for refills and referrals
  • Facilitated communications by taking detailed clinical phone messages for physicians and staff
  • Organized paperwork and entered information into database for accurate procedure registrations
  • Secured confidential and sensitive information by following proper procedures
  • Greeted patients and visitors to determine needs and direct accordingly
  • Transmitted medical records and correspondence on behalf of patients and practitioners
  • Scheduled and participated in staff meetings to discuss development for providing quality service
  • Received, answered and responded to telephone calls
  • Managed registration desk by answering telephones and transferring calls to designated department
  • Collected patient copays and balances and completed weekly bank deposits

Hourly Supervisor

Walmart
03.2002 - 10.2018
  • Attended and contributed to regular managerial meetings
  • Delivered high quality training for new team members
  • Evaluated staff performance, communicating feedback to determine areas of strength and improvement
  • Maintain a safe and clean environment for team members and customers
  • Maintained sales floor presence, greeted customers, answered questions and assisted with purchases
  • Interviewed and hired new employees to maintain service delivery standards
  • Monitored inventory levels and maintained accurate stock records
  • Organized workflow, delegated tasks and monitored performance to achieve goals
  • Filled in for upper management, handling routine operations and special projects with knowledgeable leadership
  • Maximized employee performance with hands-on training and close mentoring
  • Cross-trained in multiple customer-facing and back-end position in support of team needs
  • Processed customer transactions quickly using POS terminal
  • Kept shelves stocked by helping process and distribute incoming products
  • Answered phone calls about store policies, hours and merchandise
  • Returned unwanted products, exchanges and collected items to correct store locations

Education

Diploma - English Major

Newfane Senior High School
Newfane, NY
06.2000

Skills

  • Attention to detail
  • Problem solving
  • Multitasking
  • Microsoft outlook
  • Scheduling
  • Data entry
  • Payment collection
  • Customer focus

Timeline

CSR

IAA
04.2023 - Current

Medical Administrative Secretary

Sleep Medicine Centers of WNY
10.2018 - Current

Hourly Supervisor

Walmart
03.2002 - 10.2018

Diploma - English Major

Newfane Senior High School

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Theresa Davis