Theresa Davis
Lancaster,OH
Summary
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
7
7
years of professional experience
Work History
Regional Manager
National Fitness Partners
Columbus, OH
03.2019 - Current
- Led regional operations, enhancing service delivery and member satisfaction across multiple locations.
- Developed training programs for staff, improving performance and retention rates in fitness centers.
- Streamlined operational processes, resulting in increased efficiency and reduced overhead costs.
- Collaborated with marketing team to implement promotional strategies that boosted membership enrollment.
- Established key performance indicators to monitor team performance and drive accountability among staff.
- Fostered a culture of continuous improvement through regular feedback sessions and employee engagement initiatives.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 11 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Staff supervision
- Goals and performance
- Performance management
- New business development
- Business development and planning
- Personnel management
- Vendor management
- Brand development
Timeline
Regional Manager
National Fitness Partners
03.2019 - Current