Theresa Fulgencio

Performed administrative support work, disseminated information, maintained filing system, and managed record keeping on departmental share drives. Coordinate and attend meetings, conferences, and seminars. Make name tags, sign-in sheets, create certificates for attendees, prepare and or copy materials for attendees such as handouts, and work the registration table. Managed and maintained schedules and travel arrangements for managers and directors. Maintained calendars and all meetings for upper management. Scheduled individual and team meetings, adjusted meeting invitations, made travel arrangements including airfare, hotel, and car reservations, and submitted travel claims and travel authorizations. Submitted paperwork and receipts for corporate credit card at the end of each month, also submitted travel reimbursement for all employees who traveled. Scheduled interviews for job applicants and sent confirmation via outlook calendars to interviewees, managers, and directors. Proficient with outlook, excel and all Microsoft software. Update and create graphics, charts, and tables. Keep track and update various excel spreadsheets, organizational charts, and presentations when needed. Also analyzed various reports, identified discrepancies, and made recommendations for improvement. Mail PEI brochures and publications to various healthcare clinics and medical providers. Order and refill inventory when needed to ensure we always keep adequate stock of all PEI material. Interpret and apply department rules, regulations, policies, and procedures. Experienced applying local, state, and federal laws, rules, policies and procedures. Managed office communications, ensuring timely responses and fostering effective collaboration among team members.

Executed customer service duties in fast-paced call center, answering inquiries and relaying agency information clearly and concisely to enhance customer understanding. Respond daily to email inquiries from customers and department personnel providing accurate and correct information utilizing agency protocol. Maintain continuous knowledge of all TDLR Statutes, Regulations, Administrative Rules, Policies and Procedures. As a Bilingual Customer Service Representative, I interpret and translate for bilingual customers via telephone and email. Frequent phone contact with the public and department staff, performs daily functions under general supervision. Experienced working in a fast-paced environment with the ability to multitask. Ability to communicate effectively, both orally and in writing. Work with confidential material and dispose of material according to agency guidelines. Effective communication skills, ample patience, and ability to listen and understand customer needs. Outstanding multi-tasking skills, effective documentation skills and ability to generate and maintain accurate records. Also take Facilitated credit card transactions to assist customers with license renewals and penalty payments over the phone. Fostered positive working relationships with supervisors, coworkers, and department staff, contributing to a collaborative and supportive work environment. Provided exceptional customer service, resolving inquiries and issues efficiently. Assisted in processing licenses and permits, ensuring compliance with regulations. Developed training materials for new staff, enhancing onboarding experience.