Theresa Huber Gonzalez
Myrtle Beach,SC
Summary
Dynamic professional with a proven track record in customer service and problem-solving demonstrated at Travel + Leisure. Skilled in SPSS, and bilingual in English and German. Achieved significant B2B sales expansion at TwoTickets, showcasing exceptional communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Guest Services Associate
Travel + Leisure
Palm Springs, CA, USA
02.2024 - 07.2024
- Assisted guests with the registration process, issued unit keys, and provided information about resort facilities.
- Conducted credit card transactions in compliance with established guidelines.
- Addressed guest inquiries and concerns promptly and thoroughly.
- Coordinated Housekeeping and Maintenance.
- Planned and implemented activities and team meetings.
- Coordinated Front Desk staff schedules.
In House Marketing
Travel + Leisure
Indio, CA, USA
09.2023 - 02.2024
- Welcomed prospective customers to sales-preview tours.
- Screened and qualified potential customers based on company guidelines.
- Handled reservations for sales tours and gathered necessary deposits.
Event Marketing and Sales
TwoTickets
Berlin, Germany
03.2022 - 07.2022
- Drove sales growth through strategic B2B initiatives.
- Expanded customer base.
- Collaborated consistently with business clients in both inside and outside sales capacities.
- Resolved client concerns promptly.
- Enhanced sales among established and new clients.
International Students Advisor
International Center University of Worms
Worms, Germany
01.2021 - 02.2022
- Welcomed and toured Incoming students.
- Coordinated appointment scheduling at the registration office for international students.
- Translated English - German
- Aided students in gaining practical work experience and securing jobs.
Caregiver at a Homework Help Center
Active Learning e.V.
Bensheim, Germany
08.2016 - 07.2017
- Mentored a group of children from ages six to twelve.
- Instructed refugees from conflict areas in German.
- Assisted refugees in various subjects with their homework.
- Coordinated various after-school programs.
Education
Master of Arts - Hotel And Tourism Management
San Diego State University
San Diego, CA05-2026
Bachelor of Arts - Tourism And Travel Management
University of Applied Sciences
Worms, Germany10.2023
High School Diploma -
Karl-Kübel Schule
Bensheim, Germany06-2018
Skills
- Customer service
- Initiative
- Stickability
- Organization
- Positive working relationships
- Exceptional communication
- Problem-solving skills
- Skilled in SPSS
- Fluent in English and German
Languages
English
Full Professional
German
Native/ Bilingual
Spanish
Limited
Timeline
Guest Services Associate
Travel + Leisure
02.2024 - 07.2024
In House Marketing
Travel + Leisure
09.2023 - 02.2024
Event Marketing and Sales
TwoTickets
03.2022 - 07.2022
International Students Advisor
International Center University of Worms
01.2021 - 02.2022
Caregiver at a Homework Help Center
Active Learning e.V.
08.2016 - 07.2017
Master of Arts - Hotel And Tourism Management
San Diego State University
Bachelor of Arts - Tourism And Travel Management
University of Applied Sciences
High School Diploma -
Karl-Kübel Schule
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