Theresa Janiak

Experienced Office professional skilled with productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

• Verbal communication, Proficient, 09/01/23, Speaking clearly, correctly, and concisely
• Call center customer service, Proficient, 08/01/21, Demonstrating customer service skills in a call center setting
• Spreadsheets with Microsoft Excel, Proficient, 09/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
• Legal skills, Proficient, 09/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
• Managing accounts in QuickBooks, Proficient, 01/01/23, Using QuickBooks software to manage business financials
• Customer service, Proficient, 09/01/23, Identifying and resolving common customer issues
• Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
• Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues
• Data entry: Attention to detail, Proficient, 01/01/22, Maintaining data integrity by detecting errors
• Sales skills, Proficient, 12/01/22, Influencing and negotiating with customers
• Typing, Proficient, 06/01/23, Transcribing text
• Outside sales, Proficient, 06/01/23, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
• Administrative assistant/receptionist, Proficient, 06/01/23, Using basic scheduling and organizational skills in an office setting
• Medical terminology, Proficient, 06/01/23, Understanding and using medical terminology
• Basic computer skills, Proficient, 07/01/23, Performing basic computer operations and troubleshooting common problems
• Bookkeeping, Proficient, 01/01/23, Calculating and determining the accuracy of financial data
• Protecting patient privacy, Proficient, 06/01/23, Understanding privacy rules and regulations associated with patient records
• Work motivation, Proficient, 09/01/23, Level of motivation and discipline applied toward work
• Work style: Reliability, Proficient, 09/01/23, Tendency to be reliable, dependable, and act with integrity at work
• Attention to detail, Proficient, 12/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
• Scheduling, Proficient, 06/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
• Work style: Professionalism, Proficient, 12/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work