Open To Work
THERESA J FIELDS
BROKEN ARROW,USA
Summary
Dynamic sales professional with a proven track record at Macy's, excelling in customer service and problem-solving. Skilled in building rapport and driving client retention strategies, I effectively resolved inquiries and enhanced customer experiences. Recognized for teamwork and collaboration, I consistently met sales targets while maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Customer Advocate
BlueCross BlueShield, HCSC
Tulsa, OK
08.2022 - 04.2026
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Educated members on health plan benefits, coverage options, and claims processes to enhance understanding.
- Trained new team members on customer service protocols and best practices for optimal performance.
- Provided exceptional customer support, addressing inquiries and resolving issues effectively.
- Utilized customer relationship management (CRM) software to track interactions and improve service efficiency.
- Educated customers on health plan options, ensuring understanding of benefits and services available.
- Mentored junior staff on best practices in customer engagement and issue resolution strategies.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Sales Associate
Macy's
Tulsa, OK
11.2014 - 07.2020
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained product displays, ensuring merchandise alignment with company standards.
- Assisted in inventory management, supporting stock replenishment and organization efforts.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Major Psychology, Minor in English And Sociology
Northeastern State University
Tahlequah, OK05-2012
Skills
Customer service
Teamwork and collaboration
Problem-solving skills
Listening skills
Multi-tasking strength
Reliable and punctual
Meeting deadlines
Task prioritization
Client retention strategies
Customer services
Data entry skills
Educating customers
Customer research
Conflict resolution
Timeline
Customer Advocate
BlueCross BlueShield, HCSC
08.2022 - 04.2026
Sales Associate
Macy's
11.2014 - 07.2020
Bachelor of Arts - Major Psychology, Minor in English And Sociology
Northeastern State University