Summary
Work History
Education
Skills
Timeline
DeliveryDriver

Theresa Kezer

Lakewood,CA

Summary

Adept at transforming customer interactions into lasting brand loyalty, I leveraged my exceptional communication and customer service skills at Lear Solutions to significantly enhance brand recognition and sales. My ability to adapt and engage effectively across roles, from Brand Ambassador to Communication Specialist, has consistently driven positive outcomes, including increased customer satisfaction and business growth.

Work History

Brand Ambassador

Lear Soultions
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Communication Specialist

AnswerNet
  • Enhanced productivity through comprehensive support to senior colleagues.
  • Coordinated successful events that fostered community connections and enhanced brand visibility.
  • Trained employees on effective communication techniques, improving overall team performance and collaboration.
  • Enhanced brand awareness by developing and executing strategic communication plans.
  • Implemented crisis communication strategies to mitigate potential reputational damage and maintain stakeholder trust.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
  • Managed public relations efforts, securing positive media coverage and strengthening brand reputation.
  • Took photographs and videos during special events for promotional materials and social media pages.
  • Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
  • Answered client queries and complaints to provide strong customer service.

Customer Service Representative

Better Business Bureau
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service

Unique Paintball Store
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Education

None - Psychology

Cypress College
Cypress, CA

Medical Assisting - General Medical

Bryman Nursing School
Anaheim, CA
05.1999

Skills

  • Customer service
  • Effective communicator
  • Exceptional communication
  • Customer engagement

Timeline

Brand Ambassador

Lear Soultions

Communication Specialist

AnswerNet

Customer Service Representative

Better Business Bureau

Customer Service

Unique Paintball Store

None - Psychology

Cypress College

Medical Assisting - General Medical

Bryman Nursing School

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Theresa Kezer