Theresa Liadka
Senior Sales Executive
Camillus,NY
Summary
Accomplished Sales Executive with 16 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with independent insurance agents and leadership to accomplish sales goals while maintaining strong professional relationships.
Overview
22
22
years of professional experience
Work History
Senior Sales Executive
Travelers Insurance
Syracuse, NY
06.2012 - Current
- Demonstrated products and features to customers, answered questions and overcame objections.
- Employed effective problem-solving techniques, increasing client satisfaction.
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Managed digital marketing initiatives in accordance with consumer targets and needs.
Personal Insurance Counselor
Travelers Insurance
Syracuse, NY
01.2006 - 06.2012
- Demonstrate thorough knowledge of contractual agreements and accurately explain insurance policies in a courteous manner to customers and agents regarding coverage, billing and eligibility
- Thoroughly document information, activities, and changes to each account for accurate tracking and analysis
- Develop and maintain positive customer relations and coordinate with various departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Trained in Catastrophic Losses for Claims department.
Assistant Manager
Petite Sophisticate
Syracuse, NY
01.2005 - 01.2006
- Assist store Manager in the training and supervision of the retail associates
- Resolve escalated issues including but not limited to difficult customer inquiries and complaints
- Meet and exceed sales quotas
- Balance and prepare daily branch deposits and reports.
Sales Associate and Cashier
Finish Line
Syracuse, NY
01.2000 - 01.2005
- Sell items and accessories in Children’s department
- Ring transactions for all customers
- Sell the store’s preferred customer cards.
Education
Bachelor of Arts - Psychology
SUNY Cortland
Cortland NY 2005
Associate of Arts - Liberal Arts And General Studies
Mohawk Valley Community College
Utica NY 2003
Skills
- Problem-Solving Techniques
- Developing Partnerships
- Renewal Opportunities
- Territory Development
- Microsoft PowerPoint
- Persuasive Selling
Timeline
Senior Sales Executive
Travelers Insurance
06.2012 - Current
Personal Insurance Counselor
Travelers Insurance
01.2006 - 06.2012
Assistant Manager
Petite Sophisticate
01.2005 - 01.2006
Sales Associate and Cashier
Finish Line
01.2000 - 01.2005
Bachelor of Arts - Psychology
SUNY Cortland
Associate of Arts - Liberal Arts And General Studies
Mohawk Valley Community College
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