Theresa Mazurek
Williamsville,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Service Advisor
West Herr Ford Of Amhest
09.2019 - 02.2024
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Collaborated with technicians to ensure timely completion of service tasks, resulting in reduced wait times for customers.
Service Advisor
West Herr Chrysler Dodge Jeep Ram Of Lockport
12.2018 - 09.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Collaborated with technicians to ensure timely completion of service tasks, resulting in reduced wait times for customers.
Express Service Advisor
West Herr Chevrolet Of Williamsville
09.2017 - 12.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented customer requests to facilitate communication to technicians.
- Collaborated with technicians to ensure timely completion of service tasks, resulting in reduced wait times for customers.
- Advised customers of needed work to help make informed decisions.
Service Lane Greeter
West Herr Toyota Of Williamsville
05.2016 - 09.2017
- Greeted all customers entering the service area with a friendly, upbeat attitude and smile.
- Determined if customers coming into service have an appointment.
- Answered questions and directed customers to the appropriate person or location.
- Controlled service traffic flow and parking.
Appointment Coordinator
West Herr Automotive Group Inc.
07.2014 - 05.2016
- Directed telephone calls to appropriate parties.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Coordinated appointments for multiple locations, ensuring optimal use of resources and time management.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
- Worked effectively in fast-paced environments.
Education
Associate of Science - Intro To Technology
Erie Community College
Buffalo, NY05.2016
Associate of Science - Office Management
Erie Community College
Buffalo, NY08.2013
High School Diploma -
Williamsville South High School
Williamsville, NY06.2008
Skills
- Vehicle Assessment
- Product and Service Knowledge
- Dedicated Team Player
- X-Time Certified
- CDK Proficient
- ASR
- Microsoft Exchange
- Microsoft Office
Timeline
Service Advisor
West Herr Ford Of Amhest
09.2019 - 02.2024
Service Advisor
West Herr Chrysler Dodge Jeep Ram Of Lockport
12.2018 - 09.2019
Express Service Advisor
West Herr Chevrolet Of Williamsville
09.2017 - 12.2018
Service Lane Greeter
West Herr Toyota Of Williamsville
05.2016 - 09.2017
Appointment Coordinator
West Herr Automotive Group Inc.
07.2014 - 05.2016
Associate of Science - Intro To Technology
Erie Community College
Associate of Science - Office Management
Erie Community College
High School Diploma -
Williamsville South High School
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