Theresa Mitchell
Greenacres
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Smile Source Spokane
Spokane
10.2025 - Current
- Coordinated patient appointments and managed scheduling for dental services.
- Assisted patients with insurance verification and financial arrangements.
- Maintained accurate patient records using Dentrix and Dexis electronic systems.
- Provided support during patient check-in and check-out processes.
Customer Service Representative
Premera Blue Cross
Spokane
07.2025 - 10.2025
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Reviewed claims and verified member eligibility for services.
- Maintained accurate records of customer interactions in the CRM system.
- Handled complaints with empathy, ensuring a positive customer experience.
- Followed up on unresolved issues to ensure timely resolutions for customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Service Specialist III
Delta Dental of Washington
Spokane
08.2020 - 04.2025
- Provided customer support for dental insurance inquiries and claims processing.
- Coordinated with dental providers and members to resolve claim and coverage issues.
- Assisted customers in understanding policy benefits.
- Ensured compliance with regulatory standards in customer communications and documentation.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Answered incoming calls and emails, providing frontline customer support or assistance with claims and benefits.
Education
Some College (No Degree) - Business Administration And Management
Western Governors University
Salt Lake City, UTSkills
- Appointment scheduling
- Patient record management
- Insurance verification
- Claims processing
- Attention to detail
- HIPAA compliance
- Customer service
Timeline
Patient Care Coordinator
Smile Source Spokane
10.2025 - Current
Customer Service Representative
Premera Blue Cross
07.2025 - 10.2025
Service Specialist III
Delta Dental of Washington
08.2020 - 04.2025
Some College (No Degree) - Business Administration And Management
Western Governors University