Theresa Pryce
Hartford,CT
Summary
Recent graduate with a batchelor in Health Information Management and an experienced Customer Service Representative professional for over 15 years with proven multitasking and problem solving abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Home Depot
10.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Internship
Veterans Affairs Medical Center
01.2022 - 03.2022
- Worked with Health Information Specialist on every day task, such as query physicians on documentations
- Attend meetings with Health Information Professionals
- Oversees HIM specialist coding clinical documentation
- Participated in workshops and presentations related to projects to gain knowledge in the HIM department
Customer Service Specialist
Best Buy
05.2014 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
Education
Associate of Science - Cancer Registry Management
University of Cincinnati Clermont College
Batavia, OH07.2026
Bachelor of Science - Health Information Management
Charter Oak State College
New Britain, CT06.2022
Skills
- Appointment Scheduling
- Conflict Resolution
- Office Equipment Proficiency
- Training Development Aptitude
- Microsoft Office Suite
- ICD-09, ICD-10 knowledge
- Medical Terminology Knowledge
- HIPAA Privacy
Timeline
Internship
Veterans Affairs Medical Center
01.2022 - 03.2022
Customer Service Specialist
Best Buy
05.2014 - 10.2021
Customer Service Representative
Home Depot
10.2008 - Current
Associate of Science - Cancer Registry Management
University of Cincinnati Clermont College
Bachelor of Science - Health Information Management
Charter Oak State College
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