Theresa Schlafer
Coconut Creek,FL
Summary
A professional with proven track record in agency administration. Skilled in managing operations, optimizing workflows, and enhancing team collaboration. Known for reliability, adaptability, and driving results. Strong expertise in strategic planning, client relations, and resource management.
Healthcare professional with solid foundation in clinical administration, known for driving efficient operations and enhancing patient care quality. Proven ability to collaborate with multidisciplinary teams and adapt to evolving healthcare needs. Valued for leadership in regulatory adherence and process improvement.
Overview
21
21
years of professional experience
Work History
Home Health Agency Administrator for Broward County / Client Manager
Honor Technology Inc.
01.2021 - 01.2025
- Maintained the Agency of Health Care Administration Home Health Care License.
- Kept Policy and Procedures, CEMP, and emergency management information up to date.
- Worked in the market on staffing, implementation of new companies joining the Honor platform, onboarding caregivers, and escalations.
- Assisted in other markets and new companies joining the Honor platform across the country.
- Worked closely with the compliance and emergency teams to comply with hurricane and emergency policies for Broward County.
- Managed up to 90 clients for home health care as a client manager providing support to families and the clients.
- Worked closely on a team of people to provide support in different roles.
- Trained new team members.
- Cultivated relationships with external partners to enhance service delivery and support business growth initiatives.
- Ensured compliance with all relevant regulations governing the operations of agencies in our sector.
Clinical Administrator & Practice Manager
Broward Outpatient Surgical Center & Medical Center
02.2010 - 02.2021
- Maintained AAAHC certification standards and was a point person for 1.5 day inspection.
- Familiar with and maintained Ambulatory Health Care Administration standards and inspections.
- Strong knowledge and skills in the clinical and administrative roles in the ambulatory surgical center, and medical clinic.
- Responsible for all materials management of ambulatory surgical center and partner clinics In Broward, Orlando, and Michigan.
- Built solid relationships with multiple vendors and representatives.
- Responsible for all physician relations and patient advocacy.
- Responsible for staffing and management of departments, along with surgery scheduling, clearance appointments, medical chart reviews, patient and staff safety, employee education, and reviews.
- Worked directly with CEO and Medical Director to maintain facility’s credentialing and board meetings.
- Responsible for all codes, compliance, and policies to be met or updated if review is needed to meet current guidelines at both the surgical center, and clinic levels.
- As the clinical administrator for the surgical center, I also managed the multi physician orthopedic and spine practice, Broward Outpatient Medical Center.
- Maintained credentials of the facilities with the Medical Director to assure the surgery center and medical clinic met standards of the Accreditation Association for Ambulatory Health Care, the Agency of Health Care Administration, and Department of Health.
- Managed day to day operations, materials management, and equipment needs.
Front Desk Manager / Surgical Technologist
Sunrise Intracoastal Plastic Surgery Center
02.2004 - 02.2011
- Assisted with all surgeries, and set up cases.
- Managed front office operations.
- Point person for marketing material, website development, and events.
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Implemented electronic health record systems for improved accuracy in patient information management.
- Resolved patient inquiries and concerns promptly, fostering positive patient experiences.
Education
Surgical Technology Diploma -
Masters of Science - Psychology
01.2011
Bachelors of Science - Human Services / Management
01.2009
Skills
- Analytical problem-solving
- Strategic issue resolution
- Problem-solving skills
- Leadership qualities
- Staff supervision
- Quality assurance
- Employee training
- Administrative skills
- Coaching and mentoring
Other
- Florida Notary
- Level II background screening for the Agency of Health Care Administration.
Timeline
Home Health Agency Administrator for Broward County / Client Manager
Honor Technology Inc.
01.2021 - 01.2025
Clinical Administrator & Practice Manager
Broward Outpatient Surgical Center & Medical Center
02.2010 - 02.2021
Front Desk Manager / Surgical Technologist
Sunrise Intracoastal Plastic Surgery Center
02.2004 - 02.2011
Masters of Science - Psychology
Bachelors of Science - Human Services / Management
Surgical Technology Diploma -
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