Theresa Smith
Kingston ,GA
Summary
Skilled Optician with a proven track record at Huffman Family Eye Care, enhancing customer satisfaction through expert prescription interpretation and personalized eyewear solutions. Demonstrated excellence in customer service and optical dispensing, coupled with a commitment to professional development. Excellent at fostering patient trust and maintaining high-quality standards, reflecting adaptability and strong problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Optician
Huffman Family Eye Care
08.2013 - Current
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of eyeglass frames appropriate for prescription and lifestyle needs.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Educated patients on proper use, care and maintenance of eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Assisted in a strict frame board management system ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Kindergarten Paraprofessional
Cobb County and Paulding County School Districts
08.2001 - 05.2014
- Supported lead teacher in managing all classroom activities for optimal student engagement and growth.
Education
Certified ABO
Maintained All Professional Development CE's
Charis Bible Collage
Online01-2026
GED -
Technical College System of Georgia
Cobb, GA09-1986
Skills
- Customer service
- Professionalism
- Product knowledge
- Excellent communication
- Attention to detail
- Problem-solving
- Organizational skills
- Insurance verification
- Retail sales
- Optical measurements
Timeline
Optician
Huffman Family Eye Care
08.2013 - Current
Kindergarten Paraprofessional
Cobb County and Paulding County School Districts
08.2001 - 05.2014
Certified ABO
Maintained All Professional Development CE's
Charis Bible Collage
GED -
Technical College System of Georgia
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