Theresa Torres
Los Angeles,CA
Summary
Dynamic Patient Access Manager with a proven track record at Fresenius Medical Care Holdings Inc. Skilled in effective problem solving and team management, I enhanced patient care through rigorous quality assurance initiatives and comprehensive training programs. Committed to HIPAA compliance, I fostered a culture of excellence, empowering staff and improving patient outcomes.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Fresenius Medical Care Holdings Inc.
01.2019 - Current
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
PCT Preceptor
Fresenius Medical Care Holdings Inc.
01.2000 - Current
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Ensured a safe and supportive learning environment by enforcing strict adherence to clinical policies and procedures.
- Evaluated PCT student performance, offering constructive feedback to facilitate continuous improvement and growth.
- Assisted in the development of program curriculum to ensure alignment with national certification standards for patient care technicians.
- Fostered professional excellence among PCTs, guiding them towards achieving certification and specialization in their areas of interest.
- Empowered PCT trainees with confidence to handle complex patient care scenarios through simulation-based learning experiences.
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
01.1989 - Current
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Performed routine quality control and safety checks on all equipment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Education
General Education
Glendale Community College
Glendale, CA06-1999
Skills
- Effective written communication
- HIPAA compliance
- Effective problem solving
- Team management
Certification
- Licensed [Job Title] - [Timeframe]National Certified Care Technician
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Access Manager
Fresenius Medical Care Holdings Inc.
01.2019 - Current
PCT Preceptor
Fresenius Medical Care Holdings Inc.
01.2000 - Current
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
01.1989 - Current
General Education
Glendale Community College
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