Carrie Sanders-Schonwald
Phoenix,AZ
Summary
Dynamic leader with a proven track record at Phoenix Children's, where I enhanced patient satisfaction and streamlined operations. Skilled in HIPAA compliance and team leadership, I successfully implemented technology solutions and developed training programs, significantly improving service delivery and fostering a high-performing team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Phoenix Children's
02.2012 - Current
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Researched and implemented new Medicaid plans, which helped to reduce number of denials.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Developed targeted recruitment strategies that attracted top talent in the Patient Access field, contributing to a high-performing team.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
- Implemented innovative technology solutions to optimize patient data management and streamline communication among healthcare providers.
- Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Established strong relationships with insurance companies, facilitating accurate billing and maximizing revenue collection for the facility.
- Implemented customer service training programs that led to increased employee satisfaction and a reduction in patient complaints.
- Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Collaborated with cross-functional teams to address challenges related to patient access operations, fostering an environment of continuous improvement and innovation.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Master of Arts - Education
Northern Arizona University
Flagstaff, AZBachelor of Arts - Communications
Arizona State University
Tempe, AZSkills
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management/leadership
- Strategic Planning
- Communication skills
- Problem solving and decision-making
- Customer service oriented
Certification
Certified Revenue Cycle Representative through HFMA
Timeline
Patient Access Manager
Phoenix Children's
02.2012 - Current
Certified Revenue Cycle Representative through HFMA
Master of Arts - Education
Northern Arizona University
Bachelor of Arts - Communications
Arizona State University
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