Theresa Wootton
Summary
Proven leader and effective decision-maker, enhanced Mc.Donalds' team performance through expert training and mentoring. Excelled in customer service, ensuring high satisfaction levels. Skilled in cash handling and fostering positive work environments, I significantly contributed to achieving and maintaining operational excellence. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
I love people and am always eager to learn and grow as a person, and an employee.
Overview
8
8
years of professional experience
Work History
Shift Manager
Mc.Donalds
09.2016 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma -
Enosburg Middle And Highschool
Enosburg Falls, VT06.2009
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Punctual and Reliable
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Delegating Work
Timeline
Shift Manager
Mc.Donalds
09.2016 - Current
High School Diploma -
Enosburg Middle And Highschool
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