Theresa Ordona
Portland,OR
Summary
Results-driven operations and people leader with 18+ years of experience in retail, grocery, and food service environments. Proven success in store operations, staff development, cash management, compliance, and performance improvement, supporting teams of up to 30+ employees. Recognized for improving efficiency, reducing losses, and consistently delivering high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Manager of Operations
New Seasons Market
03.2025 - Current
- Support daily operations of a high-volume grocery store serving 1,000+ customers weekly
- Supervise and coach 20+ employees to maintain productivity and engagement
- Maintain labor targets within 2-3% of plan through scheduling and workflow management
- Ensure compliance with food safety, OSHA, and company standards
Professional Dog Walker
Soul Dog LLC
Washington, District of Columbia
10.2022 - 02.2025
- Managed daily dog walking schedules and routes for multiple clients.
- Provided positive reinforcement through rewards-based training techniques during walks.
- Developed strong relationships with clients through regular updates and feedback.
- Maintained accurate records of services provided for each dog walked.
- Ensured safety and well-being of dogs during walks and outdoor activities.
Shift Supervisor
Mom's Organic Market
01.2020 - 01.2022
- Supervised 15-25 employees per shift in a high-traffic grocery environment
- Managed cash drawers totaling $10K-$25K daily with accurate reconciliation
- Reduced customer escalations by 20% through proactive leadership
- Improved shift efficiency through task delegation and coaching
Assistant Manager
DIRT Eat Clean
01.2019 - 01.2020
- Supervised 10-15 staff in a fast-paced restaurant serving 300+ customers weekly
- Reduced overtime by ~10% through improved scheduling support
- Lowered food waste by 8-10% via portion control and prep oversight
- Trained new hires, reducing early turnover by 15%
Private Nanny
Jordana and Jon Gordon
Short Hills, New Jersey
03.2017 - 01.2019
- Provided full-time care for four children (ages 2–6) in a structured, nurturing household
- Managed daily schedules including school, activities, and appointments with 100% on-time transportation
- Prepared 3 meals and multiple snacks daily, accommodating dietary preferences and nutrition goals
- Maintained a safe, organized environment.
- Communicated daily progress updates to parents, supporting trust and consistency
- Supported emotional and developmental milestones through structured activities
In-Home Nanny
Mark Negus
Summit, New Jersey
03.2014 - 04.2018
- Provided long-term care for two children over a 4-year period, demonstrating reliability and trust
- Managed weekly schedules, transportation, and appointments with minimal parental oversight
- Planned educational and recreational activities supporting early learning and development
- Maintained household organization related to childcare, supplies, and routines
- Built strong, long-term relationships with parents through consistent communication and feedback
Supervisor
Starbucks Coffee
01.2013 - 01.2014
- Led shifts serving 300-500 customers daily
- Managed 8-12 baristas per shift to maintain speed and quality
- Handled cash deposits of $5K-$10K per shift
- Maintained food safety and audit readiness
General Manager
Caribou Coffee
01.2006 - 01.2013
- Managed full-store operations generating $1.2M+ annually
- Led 25-30 employees through hiring, training, and scheduling
- Increased sales by 15% through strategic planning
- Reduced shrink and cash discrepancies by 12%
Education
University of the District of Columbia
Washington, DCGED -
Courtland High School
Spotsylvania, VASkills
- Operations Management
- Staff Training
- Scheduling
- Cash Handling
- Customer Experience
- Safety & Compliance
- Conflict Resolution
- Inventory Control
- Leadership
- Multitasking
Timeline
Assistant Manager of Operations
New Seasons Market
03.2025 - Current
Professional Dog Walker
Soul Dog LLC
10.2022 - 02.2025
Shift Supervisor
Mom's Organic Market
01.2020 - 01.2022
Assistant Manager
DIRT Eat Clean
01.2019 - 01.2020
Private Nanny
Jordana and Jon Gordon
03.2017 - 01.2019
In-Home Nanny
Mark Negus
03.2014 - 04.2018
Supervisor
Starbucks Coffee
01.2013 - 01.2014
General Manager
Caribou Coffee
01.2006 - 01.2013
University of the District of Columbia
GED -
Courtland High School