Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theron Richard

Brooklyn,NY

Summary

Adapt at enhancing public safety and customer satisfaction, my tenure at TSA and NYPD showcased my ability to conduct thorough passenger screenings and resolve conflicts effectively. Leveraging skills in public safety awareness and first aid training, I've contributed to a safer environment, demonstrating strong problem-solving abilities and physical fitness. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

TSA Agent

TSA
06.2022 - 07.2024
  • Increased airport security by conducting thorough passenger and luggage screenings.
  • Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
  • Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
  • Provided critical incident response, maintaining composure under high-pressure situations.
  • Assisted in deterring potential threats by performing regular and random security checks.

Traffic Enforcement Agent

NYPD Traffic
03.2021 - 06.2022
  • Maintained open lines of communication with fellow agents, sharing pertinent information to better address ongoing issues within assigned areas.
  • Demonstrated strong problem-solving skills in resolving traffic-related conflicts and disputes, ensuring the safety of all involved parties.
  • Collaborated with local law enforcement agencies to coordinate efforts for optimal results in maintaining safe roadways.
  • Facilitated efficient emergency response by providing timely information on traffic conditions and road closures.

Police Athletic League

NYPD School Safety Headquarters
05.2018 - 02.2021
  • Developed comprehensive onboarding materials for new coaches, ensuring they were well-prepared to lead their teams effectively.
  • Established a positive environment that promoted good sportsmanship and fostered personal growth among players.
  • Instituted policies to maintain high safety standards during all league activities, minimizing incidents and injuries.
  • Collaborated with local schools and organizations to promote youth participation in the sport.

Representative

Hyundai
04.2017 - 04.2018
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Education

High School Diploma -

Sheepshead Bay High School
Brooklyn, NY
06.2012

Skills

Passenger Screening

Public Safety Awareness

Physical Fitness

First Aid Training

Retail energy sales

Customer Service

Teamwork and Collaboration

Time Management

Timeline

TSA Agent

TSA
06.2022 - 07.2024

Traffic Enforcement Agent

NYPD Traffic
03.2021 - 06.2022

Police Athletic League

NYPD School Safety Headquarters
05.2018 - 02.2021

Representative

Hyundai
04.2017 - 04.2018

High School Diploma -

Sheepshead Bay High School
Theron Richard