Theryn Queen
Cantonment,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Pine Meadow Veterinary Clinic
01.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Lead Hostess
Fish House
07.2021 - 12.2022
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Education
High School Diploma -
Pensacola High School
Pensacola, FL06.2021
Skills
- Departmental Support
- Office Administration
- Call Routing
- Cash Handling
- Oral and Writing Communication
- Multitasking Abilities
Timeline
Front Desk Receptionist
Pine Meadow Veterinary Clinic
01.2023 - Current
Lead Hostess
Fish House
07.2021 - 12.2022
High School Diploma -
Pensacola High School
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