Thesha Turner
Bolivar,MO
Summary
Dynamic Account Expert at T-Mobile with a proven track record in customer service and conflict resolution. Skilled in handling complex billing issues and de-escalating customer concerns, fostering strong client relationships. Adept at payment processing and maintaining a professional demeanor, contributing to customer retention and satisfaction.
Overview
10
10
years of professional experience
Work History
Account Expert
T-Mobile
Springfield, MO
10.2015 - 07.2025
Frontline customer service representative who specialized in answering account and billing questions, handled complex billing issues, de-escalating customers and building value in the company to prevent cancelations.
Education
High School Diploma -
Fair Grove High
Fair Grove, MOGeneral Studies
Missouri State University
Springfield, MOSkills
- Customer service
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Call management
- Product knowledge
Accomplishments
Chosen to oversee a team of 10+ representatives as a substitute manager for 6+ weeks which resulted in the manager earning the #1 coach spot site wide for that time period.
Timeline
Account Expert
T-Mobile
10.2015 - 07.2025
High School Diploma -
Fair Grove High
General Studies
Missouri State University