Thiffany De Castro
Milford,MA
Summary
Dedicated psychology student pursuing a Bachelor's degree with an Associates in Psychology. Currently excelling as a Case Manager in a detox facility, demonstrating strong interpersonal skills, empathy, and a commitment to helping individuals navigate challenges. Passionate about mental health, with a solid academic foundation and real-world experience in a supportive role. Eager to contribute knowledge and skills to further enhance the well-being of individuals in need.
Overview
3
3
years of professional experience
Work History
Case Manager
Hillside Detox
Chestnut Hill, MA
11.2023 - Current
- Complete all clinical documentation for caseload including Biopsychosocial assessment, treatment plans, individual progress notes and collateral contact with supports and aftercare sources.
- Developing the patient's discharge/transfer plans to ensure movement to the appropriate levels of care.
- Contacting referral sources, providing case consultation and coordination with referral sources.
- Coordinating ongoing care for housing and therapeutic needs with the Treatment Team, substance abuse treatment providers, healthcare providers, community resources, and family members.
- Participating as a member of a multidisciplinary team for assigned patients.
- Documenting all counseling and education services, assessments, reassessments, referrals and follow-up in the patient's clinical record, providing appropriate signatures and dating of such entries, including those made in electronic records.
Behavior Technician
LEARN Behavioral
Worcester, MA
03.2023 - 11.2023
- Work directly with individuals with Autism Spectrum Disorder in the home, community, or center based setting
- Collect behavior data, skill acquisition data and session notes each session
- Implement Behavior Intervention Plans and treatment plans as developed by the BCBA/LABA
- Maintain professionalism and client confidentiality at all times
- Work collaboratively with the family, supervisor, and other therapists on the case
Pro Services Cashier
Lowes Home Improvment
Milford, UT
02.2021 - 02.2023
- Assisted customers with product selection, inventory information and sales promotions.
- Provided exemplary customer service by anticipating customer needs.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Analyzed customer requirements and provided recommendations for products that met their needs.
- Resolved customer inquiries through phone, email, and online chat platforms.
- Assisted with onboarding of new customers into the Pro Services program.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH01-2025
Associate of Arts - Psychology
Quinsigamond Community College
Worcester, MA05-2022
High School Diploma -
Nipmuc Regional High School
Upton, MA07-2020
Skills
- Client Advocacy
- Case Management
- Translation Support (Portuguese)
- Refund Processing
- Payment Processing
- Problem-Solving
- Solution-Driven
- Strong Verbal Communication
Languages
Portuguese
Native/ Bilingual
Timeline
Case Manager
Hillside Detox
11.2023 - Current
Behavior Technician
LEARN Behavioral
03.2023 - 11.2023
Pro Services Cashier
Lowes Home Improvment
02.2021 - 02.2023
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Psychology
Quinsigamond Community College
High School Diploma -
Nipmuc Regional High School
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