Thomas-Andreas Weigl
Eustace,TX
Summary
Dynamic operations manager with a proven track record at W 456 & Waves by W 456, specializing in staff training and development. Expert in enhancing customer satisfaction through innovative strategies and cross-functional team leadership. Committed to fostering high-performance environments that drive business success and employee engagement.
Professional with strong international travel expertise, adept in delivering exceptional customer service and ensuring passenger safety. Proven track record in team collaboration, adaptability, and effective communication. Skilled in managing in-flight services, multilingual communication, and addressing diverse passenger needs with calm demeanor. Renowned for reliability and results-driven approach in dynamic environments.
Experienced with in-flight service, safety protocols, and passenger assistance. Utilizes effective communication and problem-solving skills to enhance passenger experiences. Track record of maintaining high safety standards and providing exceptional service in diverse and dynamic environments.
Experienced with creating cohesive and inviting interiors that meet client needs. Utilizes expertise in space planning and color coordination to deliver unique design solutions. Knowledge of client communication ensures project alignment and satisfaction.
Known as creative professional bringing high level of expertise to interior design. Recognized for transforming client visions into reality through innovative design solutions. Highly collaborative and results-driven, adaptable to changing project needs. Skilled in space planning, color theory, and client relations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Managing Owner
W 456 & Waves by W 456
Gun Barrel City Texas
- Developed operational strategies to enhance customer satisfaction and service efficiency.
- Oversaw daily operations, ensuring adherence to quality standards and compliance regulations.
- Implemented training programs for staff, boosting team performance and service delivery.
- Implemented comprehensive employee training programs, contributing to increased job satisfaction and productivity levels.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interior Designer
W Haus Designs Inc.
Dallas, TX
03.2024 - Current
- Conducted site visits to assess progress and provide design adjustments as needed.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Participated in furniture selection and documentation of specifications.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Enhanced client satisfaction by delivering innovative and functional interior design solutions.
- Presented compelling design proposals to clients, securing new projects and repeat business.
- Transformed spaces with creative and functional design concepts, enhancing aesthetic appeal and usability of interiors.
- Selected furniture, lighting and accessories to enhance design concepts.
- Developed space planning concepts, color palette selections, and textile presentations.
Merchandise Manager
Kids Artistic Revue, Rainbow Dance
Los Alamitos, CA
09.2014 - 12.2016
- Developed seasonal merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with creative teams to design visually appealing display layouts that increased foot traffic.
- Analyzed sales trends to optimize inventory management and ensure timely restocking of popular items.
- Implemented training programs for staff on effective merchandising techniques and customer interaction.
- Coordinated promotional events to drive sales and build brand awareness within the community.
- Led cross-functional meetings to align merchandising goals with overall company objectives and marketing strategies.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Analyzed industry trends to develop relevant offerings.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
Merchandising Manager
Showbiz National Talent, Primetime Dance
Mesquite, TX
09.2004 - 09.2014
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Analyzed sales data to optimize inventory levels and improve product assortment.
- Collaborated with design teams to create compelling visual displays that align with brand identity.
- Trained and mentored team members on merchandising best practices and company standards.
- Established vendor relationships to negotiate favorable terms and enhance supply chain efficiency.
- Led cross-functional meetings to coordinate merchandising activities across departments for cohesive execution.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
- Participated in trade shows to identify new products and trends, staying current on market offerings.
Food and Beverage Manager
Princess Cruises
Los Angeles, CA
01.2003 - 12.2004
- Managed daily food and beverage operations, ensuring high standards of service and quality.
- Trained and mentored staff on food safety protocols, enhancing team compliance and performance.
- Analyzed guest feedback to refine service strategies, improving overall dining experiences.
- Led cross-departmental initiatives to enhance operational efficiency within dining venues.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Streamlined operations through regular review of processes and implementation of best practices.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Flight Purser
Jet Allianz
Baden–Vienna, Austria
05.1998 - 11.2003
- Ensured high standards of passenger service and satisfaction throughout flight operations.
- Coordinated in-flight activities, including meal service and cabin safety checks.
- Assisted crew members in maintaining compliance with safety regulations and protocols.
- Managed passenger inquiries and resolved issues promptly to enhance travel experience.
- Conducted pre-flight briefings with crew, ensuring clear communication of responsibilities.
- Mentored junior staff on best practices in customer service and emergency procedures.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
- Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions.
- Managed inventory of in-flight food and beverage items for optimal resource utilization.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
- Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Assisted passengers with boarding, seating arrangements, and baggage stowage to facilitate a smooth flight experience.
- Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Maintained compliance with Federal Aviation Administration regulations through adherence to standard operating procedures.
- Maintained and completed administrative records and documents to meet company requirements.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
Flight Attendant
Lauda Air
Vienna, Austria
01.1994 - 12.1998
- Delivered exceptional customer service to diverse international passengers in high-pressure environments.
- Ensured compliance with safety regulations and emergency procedures during flights.
- Assisted in cabin preparation, including inventory checks and equipment readiness.
- Collaborated with team members to resolve passenger issues efficiently and effectively.
- Demonstrated cultural sensitivity while interacting with passengers from various backgrounds.
- Trained new staff on company policies, safety protocols, and customer service standards.
- Led pre-flight briefings to ensure all crew members understood roles and responsibilities.
- Implemented feedback mechanisms to enhance passenger experience and operational efficiency.
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Answered passengers' questions about flight, aircraft and destination.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Collaborated with flight crew to maximize smooth and safe flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Assisted passengers with storing luggage and helped locate seating.
- Welcomed passengers aboard and provided overview of safety procedures.
- Assisted passengers in boarding and deplaning aircraft.
- Delivered food and beverage service, reading material and other in-flight services.
Cruiseship Diningroom Staff
Crystal Cruises
Norway
01.1993 - 11.1993
- Assisted guests with inquiries, ensuring exceptional service and satisfaction.
- Collaborated with team members to maintain cleanliness and organization in public areas.
- Executed daily inventory checks, ensuring stock levels met operational needs.
- Provided feedback on guest experiences to enhance future service delivery.
- Resolved guest issues promptly, contributing to positive reviews and repeat business.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Liaised with management and other departments to maintain smooth operations.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
- Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
- Assisted with onboarding of new employees.
Restaurant Waiter
Wagons Lits International
Vienna, Austria
06.1991 - 04.1993
- Assisted passengers with inquiries, providing timely information on schedules and services.
- Ensured passenger safety by conducting regular inspections of train equipment and emergency systems.
- Monitored train conditions to maintain cleanliness and comfort for all passengers.
- Collaborated with team members to address passenger needs efficiently during travel disruptions.
- Developed strategies to improve passenger experience based on feedback and observations during shifts.
- Led initiatives for process improvements, reducing response time to passenger concerns effectively.
- Participated in regular training sessions to stay updated on industry regulations, safety protocols, and best practices for delivering excellent customer service in a railway setting.
- Fostered a positive atmosphere onboard by engaging with passengers in a friendly and approachable manner.
- Delivered informative announcements over the train''s public address system regarding upcoming stops, delays, or other relevant updates.
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Collaborated with colleagues to manage on-board events such as dining services, entertainment options, and special requests from passengers.
- Improved overall passenger experience by maintaining clean and comfortable train cars throughout the journey.
- Assisted individuals with special needs or disabilities in accessing accommodations or navigating through train cars as needed.
- Enhanced customer satisfaction by providing exceptional service and attending to passengers'' needs promptly.
- Assisted with the training and mentoring of new train attendants as needed, sharing best practices and industry insights to support their professional growth.
General Assistant Intern
Novotel Vienna Airport
Vienna Airport
01.1987 - 10.1990
- Assisted front desk operations, providing exceptional customer service to enhance guest experiences.
- Supported housekeeping staff by organizing supplies and maintaining cleanliness standards in guest areas.
- Handled administrative tasks, including filing and data entry, improving overall efficiency of operations.
- Engaged guests through friendly interactions, fostering a welcoming environment throughout the hotel premises.
- Upheld strict confidentiality standards when handling sensitive information or documents pertaining to company operations or personnel matters.
- Contributed to a positive working environment by effectively collaborating with colleagues on various tasks.
- Assisted with project coordination, resulting in successful completion of assignments within deadlines.
- Fostered strong relationships with clients/vendors through consistent follow-up communications and timely response to inquiries.
- Demonstrated superior time-management skills by successfully balancing multiple tasks while adhering to tight deadlines.
- Enhanced team efficiency by streamlining administrative tasks and maintaining organized workspaces.
- Contributed to a positive workplace culture through active participation in team building initiatives and collaborative projects.
- Supported senior staff members in their daily tasks, allowing them to focus on higher-level responsibilities and objectives.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Responded to telephone, email and in-person customer inquiries.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Arranged accommodations and entertainment for company visitors resulting in guest comfort and convenience.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Managed department and meeting room schedules and coordinated attendance to upcoming events.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Volks-Haupt-Poly Schools
Vienna, Austria01.1990
Skills
- Staff training and development
- Cross-functional team leadership
- Operations management
- Small business operations
Certification
Apprenticeship degree as General Assistant in the Hotel industry, Austria
By law required completed Military Service Diploma, Austria
Flight Attendant certification
Dining room Management certification
Languages
English
Full Professional
German
Native or Bilingual
French
Limited Working
Timeline
Interior Designer
W Haus Designs Inc.
03.2024 - Current
Merchandise Manager
Kids Artistic Revue, Rainbow Dance
09.2014 - 12.2016
Merchandising Manager
Showbiz National Talent, Primetime Dance
09.2004 - 09.2014
Food and Beverage Manager
Princess Cruises
01.2003 - 12.2004
Flight Purser
Jet Allianz
05.1998 - 11.2003
Flight Attendant
Lauda Air
01.1994 - 12.1998
Cruiseship Diningroom Staff
Crystal Cruises
01.1993 - 11.1993
Restaurant Waiter
Wagons Lits International
06.1991 - 04.1993
General Assistant Intern
Novotel Vienna Airport
01.1987 - 10.1990
Managing Owner
W 456 & Waves by W 456
High School Diploma -
Volks-Haupt-Poly Schools