Thomas Andrews
Jacksonville,FL
Summary
General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
5
5
years of professional experience
Work History
General Manager
Burger King
Jacksonville, Florida
05.2023 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Circle K
Jacksonville , FL
05.2020 - 10.2022
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on duties, policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Education
High School Diploma -
Westside High
Jacksonville , FL09-2018
Timeline
General Manager
Burger King
05.2023 - Current
General Manager
Circle K
05.2020 - 10.2022
High School Diploma -
Westside High