Thomas Bailey
Cincinnati,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
31
31
years of professional experience
Work History
General Manager
LaRosa's Pizzeria
Sharonville, OH
10.1993 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
GED -
Princeton High School
Cincinnati, OH08-2020
Skills
- Expense Control
- Business Administration
- Schedule Management
- Customer Relationship Management
- Staff Supervision
- Service Quality Improvement
- Top talent recruiting, hiring, and retention
- Performance Evaluations
- Leadership
- Employee Scheduling
- Safety assurance
- Labor Cost Controls
- Inventory Control
Timeline
General Manager
LaRosa's Pizzeria
10.1993 - 09.2024
GED -
Princeton High School
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