Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
HVAC Service Manager
Andy's Heating And Cooling
Coeur D'Alene, Idaho
06.2019 - Current
In charge of daily operations in service department.
Schedule service calls and dispatch technicians to calls.
Customer service on phones. Also provide technical support to customers who call in.
Train less-skilled service workers on standards, efficiency and troubleshooting.
Guide technicians on HVAC repair practices and run field calls when needed.
Showroom sales and customer service.
Monthly profit and loss reports.
File warranty claims.
QA Beta Tester
AtGames Of America
Coeur D'Alene, ID
09.2019 - 08.2021
Reviewed Firmware updates before they were released to the public.
Worked with many AtGames products. Legends Ultimate Arcade, Legends Pinball, Legends Gamer and Legends Core.
Find and report bugs to developer. Including videos, photos and written explanation of bugs.
Input bug reports into Redmine system database.
Maintenance Technician
Retronix Semiconductor
Chandler, AZ
03.2018 - 05.2019
Clean Room work at the Intel Chandler Plant.
Perform maintenance and repairs on semiconductor equipment.
Worked with team member to ensure jobs were completed properly and input job task and performance into Intel system computer.
HVAC Service Technician
C. Tom Simpkin INC.
Sun City, AZ
12.1995 - 03.2018
Diagnosed and troubleshot problems, repairing and restoring HVAC systems to peak performance.
Inspected equipment to diagnose operational issues.
Explained diagnostic findings to customers and outlined repair or service options.
Installation of Furnaces, Heat Pumps, and Air Conditioners.
Dispatch technicians to service calls.
Education
Associates of Occupational Studies Degree - HVAC Installation And Repair
Universal Technical Institute of Arizona Inc
Avondale, AZ
09.1995
Skills
Policy and Procedure Writing
Team Collaboration
Repair Requirements Determination
Schedule Preparation
Decision Making
Certification
EPA Universal certification HVAC
Timeline
QA Beta Tester
AtGames Of America
09.2019 - 08.2021
HVAC Service Manager
Andy's Heating And Cooling
06.2019 - Current
Maintenance Technician
Retronix Semiconductor
03.2018 - 05.2019
HVAC Service Technician
C. Tom Simpkin INC.
12.1995 - 03.2018
Associates of Occupational Studies Degree - HVAC Installation And Repair