Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Baker

Coeur D'Alene,ID

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

HVAC Service Manager

Andy's Heating And Cooling
Coeur D'Alene, Idaho
06.2019 - Current
  • In charge of daily operations in service department.
  • Schedule service calls and dispatch technicians to calls.
  • Customer service on phones. Also provide technical support to customers who call in.
  • Train less-skilled service workers on standards, efficiency and troubleshooting.
  • Guide technicians on HVAC repair practices and run field calls when needed.
  • Showroom sales and customer service.
  • Monthly profit and loss reports.
  • File warranty claims.

QA Beta Tester

AtGames Of America
Coeur D'Alene, ID
09.2019 - 08.2021
  • Reviewed Firmware updates before they were released to the public.
  • Worked with many AtGames products. Legends Ultimate Arcade, Legends Pinball, Legends Gamer and Legends Core.
  • Find and report bugs to developer. Including videos, photos and written explanation of bugs.
  • Input bug reports into Redmine system database.



Maintenance Technician

Retronix Semiconductor
Chandler, AZ
03.2018 - 05.2019
  • Clean Room work at the Intel Chandler Plant.
  • Perform maintenance and repairs on semiconductor equipment.
  • Worked with team member to ensure jobs were completed properly and input job task and performance into Intel system computer.

HVAC Service Technician

C. Tom Simpkin INC.
Sun City, AZ
12.1995 - 03.2018
  • Diagnosed and troubleshot problems, repairing and restoring HVAC systems to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installation of Furnaces, Heat Pumps, and Air Conditioners.
  • Dispatch technicians to service calls.


Education

Associates of Occupational Studies Degree - HVAC Installation And Repair

Universal Technical Institute of Arizona Inc
Avondale, AZ
09.1995

Skills

  • Policy and Procedure Writing
  • Team Collaboration
  • Repair Requirements Determination
  • Schedule Preparation
  • Decision Making

Certification

  • EPA Universal certification HVAC

Timeline

QA Beta Tester

AtGames Of America
09.2019 - 08.2021

HVAC Service Manager

Andy's Heating And Cooling
06.2019 - Current

Maintenance Technician

Retronix Semiconductor
03.2018 - 05.2019

HVAC Service Technician

C. Tom Simpkin INC.
12.1995 - 03.2018

Associates of Occupational Studies Degree - HVAC Installation And Repair

Universal Technical Institute of Arizona Inc