Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Thomas Baldwin

Sycamore,IL

Summary

Proven track record of mentoring and inspiring teams to exceed performance goals while aligning with broader market objectives. Skilled at identifying individual motivators, providing clear direction, and fostering a culture of trust and accountability. Adept at building shared vision and purpose, driving both day-to-day success and long-term growth. Seeking a dynamic, purpose-driven work environment where I can contribute meaningfully and make a positive, lasting impact.

Overview

25
25
years of professional experience

Work History

Manager

Apple
Schulenburg, IL
01.2005 - Current
  • Mentored a team of 30–40 technicians, managing up to 700+ appointments per week.
  • Directed all Genius Bar operations including diagnostics, repair processes, and escalation handling. Was mutiple times in the top 25 of Americas for Apple retail.
  • Developed training programs to upskill staff and improve resolution times and customer satisfaction.
  • Fostered a culture of empathy, continuous learning, and operational excellence.

Freelance Graphic Desinger

Baldwinia Design
Elgin , IL
01.2000 - Current
  • Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.

VP of Art Direction

WARPO
Sycamore , IL
01.2014 - 01.2025
  • Oversaw visual direction and product development for a boutique toy company.
  • Collaborated with sculptors, packaging designers, and manufacturers to bring products to market.
  • Led the creation of five commercial campaigns from scriptwriting through storyboarding and production.
  • Managed brand identity and all visual assets using Adobe Creative Suite.

Professor of Illustration & Graphic Design

Elgin Comunity College
Elgin, IL
01.2002 - 01.2006
  • Taught digital illustration, traditional design principles, and software tools such as Photoshop and Illustrator.
  • Developed and implemented course materials, such as syllabi, lectures, readings, assignments and exams.
  • Developed and implemented innovative teaching methods to improve student engagement.

Education

Bachelor of Arts - Animation And Film

Columbia College, Chicago
Chicago, IL
01-2000

Skills

  • Team leadership
  • Employee training
  • Project management
  • Customer service
  • Operational efficiency
  • Conflict resolution
  • Strategic planning
  • Documentation and reporting
  • Sales techniques
  • Vendor management
  • Cross-functional team management
  • Skype

Affiliations

  • Building a 1:1 Scale R2-D2, Reading Sci-fi and Horror, Disc Golf, and Board Games

Timeline

VP of Art Direction

WARPO
01.2014 - 01.2025

Manager

Apple
01.2005 - Current

Professor of Illustration & Graphic Design

Elgin Comunity College
01.2002 - 01.2006

Freelance Graphic Desinger

Baldwinia Design
01.2000 - Current

Bachelor of Arts - Animation And Film

Columbia College, Chicago

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