Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Bertucci

Kentwood,MI

Summary

Retail professional with proven track record of enhancing store operations and driving customer satisfaction. Adept at fostering collaborative team environment and adapting to dynamic retail demands. Known for strong organizational skills and results-driven approach.

Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.

Overview

22
22
years of professional experience

Work History

Associate Banker

Chase Bank
10.2018 - 10.2024
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Maintained friendly and professional customer interactions.
  • Opened, closed, and updated accounts for customers.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Educated customers on features and benefits of banking products and services.

Store Floor Lead

Walgreens
03.2007 - 10.2018
  • Performed cash, card, and check transactions to complete customer purchases.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.

Customer Service Associate

Walgreens
02.2003 - 02.2007
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Rockford High School
Rockford, MI
06-2002

Skills

  • Customer Service
  • Opening and closing procedures

Timeline

Associate Banker

Chase Bank
10.2018 - 10.2024

Store Floor Lead

Walgreens
03.2007 - 10.2018

Customer Service Associate

Walgreens
02.2003 - 02.2007

High School Diploma -

Rockford High School

Similar Profiles

CREATE PROFILE
Thomas Bertucci