Thomas Burcaw
Katy ,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Texscapes Landscaping
07.2021 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Collaborated with architects, designers, and construction teams to develop comprehensive landscaping plans for residential and commercial properties.
Account Manager
EarthFirst
01.2020 - 05.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Product Manager
EarthFirst
01.2018 - 05.2021
- Scheduled crews
- Worked effectively in fast-paced environments.
- Led crews, offering mentoring and coaching to build knowledge and skills.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
Education
High School Diploma -
Cinco Ranch High School
Katy, TXSkills
- Team Training
- Upselling
- Opening and closing procedures
- Collections expertise
- Account Management
- Relationship Building
- Prioritizing workflows
- Account development
- Client Relations
- Relationship building and management
Certification
- Licensed [Commercial pesticide applicator] - up to date
Timeline
Account Manager
Texscapes Landscaping
07.2021 - Current
Account Manager
EarthFirst
01.2020 - 05.2021
Product Manager
EarthFirst
01.2018 - 05.2021
High School Diploma -
Cinco Ranch High School
Similar Profiles
Liam BerganLiam Bergan
Landscaping Crew Member at J and J Landscaping and K.Grome LandscapingLandscaping Crew Member at J and J Landscaping and K.Grome Landscaping
Brittany SheaBrittany Shea
Owner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLCOwner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLC
Richard StephensRichard Stephens
Account Manager Grounds Maintenance at Tuckahoe Landscaping/Valley Landscaping EastAccount Manager Grounds Maintenance at Tuckahoe Landscaping/Valley Landscaping East
Mandy EdwardsMandy Edwards
Instructional Coach at Morton Ranch Elementary (Katy ISD)Instructional Coach at Morton Ranch Elementary (Katy ISD)
Miranda SoutherlandMiranda Southerland
Administrative & Event Assistant at Katy Independent School DistrictAdministrative & Event Assistant at Katy Independent School District